Visitor Center Supervisor

Georgia Department of Revenue; North Carolina; On-site; USD 44,000 - 47,000; Full time

Job summary

The Georgia Department of Economic Development operates the Columbus Visitor Information Center, where the Manager oversees daily VIC operations and staff, ensuring top-notch guest service. You will supervise staff, coordinate content for digital and print channels, and collaborate with marketing teams to promote Georgia destinations.

Experience leading teams in hospitality or tourism is preferred, with flexibility for holidays and weekends and the ability to manage displays and center

Qualifications

• High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; OR two (2) years of experience as an Information Specialist in a Georgia VIC or similar tourism organization.
• Basic knowledge of the State of Georgia, including major attractions, destinations, history, and natural resources.
• Strong customer service skills.
• Proficiency with Microsoft Office (Word, Excel and PowerPoint)
• Strong oral, written and interpersonal communication skills.
• Strong team building skills
• Strong leadership skills and ability to use judgement to make sound split second decisions
• Capable of learning, following, and creating protocols for day-to-day operations
• Capacity to work both independently AND in a team-oriented environment.
• This role requires a willingness to be flexible and able to work holidays, and weekends, and to be on call for staffing and/or building emergencies.

Responsibilities

• Oversee day-to-day operations of the Columbus VIC.
• Supervise full-time and part-time staff.
• Assist with content for the website/social media/publications.
• Work closely with Partner Marketing and Marketing & Communications teams to sell and market Georgia and its destinations.
• Manage displays and the overall look and feel of Center, and ensure Center goals are met.
• Develop and implement special projects and promotions.

Skills

Customer service

Leadership

Team building

Communication

Microsoft Office

Education

High school diploma or GED

Bachelor’s degree

Tools

Microsoft Office

Job description

Job Title

Visitor Center Supervisor

Shift

Day (United States of America)

Compensation Details

$44,000 - $47,000

Job Description

Georgia Visitor
Information Center Manager,
Columbus Salary: $44,000-47,000* commensurate with experience
Tourism Location: Columbus, GA

Duties and Responsibilities

The Georgia Department of Economic Development (GDEcD) is the state’s sales and marketing arm, the lead agency for attracting new business investment, encouraging the expansion of existing industry and small businesses, addressing macro-level workforce issues, locating new markets for Georgia products, attracting tourists to Georgia, and promoting the state as a destination for arts events and location for film, music and digital entertainment projects, as well as planning and mobilizing state resources for economic development.

Explore Georgia, GDEcD’s Tourism Division, works to promote the state, and its

communities and attractions, to help visitors discover all of Georgia’s unique vacation opportunities. Georgia’s state-run Visitor Information Centers (VICs) are the first points of contact with more than 13 million visitors each year.

The Visitor Information Center Manager will report to the Visitor Services Manager and will be responsible for managing the day-to-day operations of the Columbus VIC (located on I-185), including supervising full-time and part-time staff and overseeing center activities. Primary responsibilities will include, but are not limited to: customer service, team training, supervision and leadership, assisting with content for the website/social media/publications, working closely with the Partner Marketing and Marketing & Communications teams to sell and market Georgia and its destinations, managing displays and the overall look and feel of Center, and ensuring that Center goals are met.

Other responsibilities include:

• Assisting with the development and implementation of special projects and promotions.

• Collaborating with other state-run VIC managers on group assignments and projects.

• Administrative duties including budget management, traffic reporting, hiring,

• scheduling, employee relations, training and development, performance management, and discipline.

• Working closely and cooperatively with other state and local agencies such as

• the Georgia Department of Transportation.

• May attend meetings and give presentations on behalf of the GDEcD.

Minimum Qualifications

• High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; OR two (2) years of experience as an Information Specialist in a Georgia VIC or similar tourism organization.

• Basic knowledge of the State of Georgia, including major attractions, destinations, history, and natural resources.

• Strong customer service skills.

• Proficiency with Microsoft Office (Word, Excel and PowerPoint)

• Strong oral, written and interpersonal communication skills.

• Strong team building skills

• Strong leadership skills and ability to use judgement to make sound split second decisions

• Capable of learning, following, and creating protocols for day-to-day operations

• Capacity to work both independently AND in a team-oriented environment.

• This role requires a willingness to be flexible and able to work holidays, and weekends, and to be on call for staffing and/or building emergencies. The ability to move boxes weighing up to 25 pounds and to stand for potentially long periods of time while assisting and greeting visitors is also required.

Preferred Qualifications

• Bachelor’s degree and three (3) years of supervisory experience in hospitality, tourism, or other area with a strong customer service focus which included responsibility for administrative functions.

• Experience learning, following, and creating protocols for day-to- day operations

• Georgia tourism industry experience with extensive knowledge of the State,including major attractions, destinations, history, and natural resources.

• Knowledge of State of Georgia operating policies and procedures.

• Experience giving formal presentations.

• Experience working on collaborative projects.

• Demonstrated creative thinking and problem-solving skills.

Travel Required?

Some (meetings, familiarization tours).

Nights, Weekends Required?

Weekends required (rotating).

GDEcD is an Equal Opportunity Employer

Minimum Qualifications

Bachelor’s degree from an accredited college or university AND Three years of lead/supervisory experience in a customer service setting communicating information OR Five years of lead/supervisory worker experience in a customer service setting communicating information OR Two years of experience required at the lower level Customer Svc Rep 3 (GST122) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.