Program Support Technician

The Chronicle Of Higher Education, Inc.; Richmond (VA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid annual and holiday leave

Generous tuition benefits

Retirement planning and savings options

Employee discounts

Career development opportunities

Job summary

The Chronicle Of Higher Education, Inc. is hiring an Assistant HS 1 in Richmond, Virginia. This position involves providing vital administrative support to ensure prompt patient care in Student Health Services. Key responsibilities include educating students on the appointment system and handling registration to ensure accuracy.

The ideal candidate will possess strong medical business office skills and demonstrate excellent customer service abilities.

This role is fully onsite and offers a salary range of $40,000, along with comprehensive benefits.

Qualifications

• Proficient in patient and clinician management, as well as medical records management.
• Possess good understanding of basic bookkeeping.
• Exceptional professional customer service abilities.
• Ability to excel in a diverse work environment.

Responsibilities

• Provide administrative support to ensure patients are seen promptly.
• Educate students on the appointment system.
• Assist with registration to maintain accurate demographic data.
• Communicate necessary changes to supervisors for improved care.
• Process fees and explain payment options.

Skills

Medical business office skills

Customer service excellence

Basic bookkeeping knowledge

Diversity sensitivity

Job description

Advertising Summary

The mission of University StudentHealth Services is to provide quality outpatient medical care and public health services, which includes health education programming that empowers students to become full participants in their healthcare.

Unit

Student Affairs (Vice Provost) MBU

Department

Student Health

Duties & Responsibilities

Typical Duties

• Provides administrative support to ensure that patients are seen promptly.
• Educate the students on Student Health’s appointment system.
• Assist students with registration to ensure that demographic information is accurate and current and the necessary paperwork is complete prior to their appointment.
• Communicates any necessary needs for change to the supervisor to ensure that students are receiving a high level of care.
• Processes necessary fees for the students and communicates the acceptable payment options or payment arrangements if needed.

Qualifications

Minimum Qualifications

• Medical business office skills such as patient and clinician management, medical records management, and fiscal operations are necessary.
• Working knowledge of basic bookkeeping is necessary.
• Excellent professional customer service is a must.
• Ability to work in a diverse environment is required.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Salary Range

40,000

Benefits

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status

Non-Exempt

Hours per Week

40

Restricted Position

No

ORP Eligible

No

Flexible Work Arrangement

Fully Onsite

University Job Title

22021N - Assistant HS 1

State Role Code

19013

Contact Information

Contact Name: Chifawn Taylor
Contact Email: [e-mail]