ADMINISTRATIVE ANALYST

State of Arkansas; Little Rock (AR); On-site; USD 47,000 - 70,000; Full time

Job summary

State of Arkansas seeks an Administrative Analyst to support senior leadership with advanced analytics and strategic operations within the Arkansas Tobacco Control program. The role blends receptionist duties with document examination, handling permits, data entry, and records management.

You will collaborate across teams, prepare detailed reports, and recommend process improvements to enhance efficiency and service delivery in a fast-paced state agency environment.

Qualifications

• A high school diploma or equivalent with 3 years administrative experience.
• Strong written and verbal communication skills.
• Experience with records management systems and data analysis.
• Ability to manage multiple tasks with minimal supervision.

Responsibilities

• Provide advanced administrative support to senior management.
• Oversee and coordinate office operations aligned with agency objectives.
• Maintain records in accordance with laws and guidelines.
• Organize physical and digital records for accessibility and confidentiality.
• Collect, analyze, and interpret data to support agency objectives.
• Prepare reports and presentations with insights for leadership.
• Evaluate and improve operational processes; streamline workflows.

Skills

Critical thinking

Communication

Organizational skills

MS Office

Independent work

Attention to detail

Education

High school diploma or equivalent

Tools

Records management system

Database software

Project management software

MS Office Suite

Job description

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Position Number: 22124723
County: Pulaski
Posting End Date: [[postingEndDate]]
Anticipated Starting Salary: $47,397
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Preferred Qualifications:

The ideal candidate will have customer service skills, experience working with records management systems, ability to work strategically with others in a team setting, and be able to work independently with direction from supervisor.

Position Specifics:

This is a dual role position for Arkansas Tobacco Control. The positions functions as the agency receptionist and Agency Document Examiner. Daily activities include: Receptionist - answering phones, assisting walk in customers, handling agency mail, directing tax payers to others staff members or areas of operations, etc. Document Examiner - Receiving and reviewing all applications for permits. Working with customers to ensure all paperwork is correct and additional documentation is submitted. Handling background checks tax clearance checks. Data keying all information into the agency record management system and issuing permits when process is complete.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Job Series: Administrative Support

Class Code: PAS01P

Pay Grade: SGS05

Salary Range: $47,397 - $70,148

Job Summary

The Administrative Analyst plays a pivotal role in supporting the strategic operations of a department by providing advanced analytical, operational, and administrative support. This position requires the ability to manage complex tasks, evaluate processes, and implement improvements that enhance overall efficiency within the agency. The Administrative Analyst will collaborate with senior leadership, provide insight through data analysis, and contribute to the development of policies and procedures that support the agency’s goals.

Primary Responsibilities

Provide advanced administrative support to senior management, including scheduling meetings, preparing materials, composing correspondence, and conducting research as needed.Oversee and coordinate office operations, ensuring that processes are aligned with agency objectives.Ensure that all records, documents, and files are maintained in accordance with state laws and agency guidelines.Organize and manage both physical and digital records to ensure that information is easily accessible and complies with confidentiality requirements.Collect, analyze, and interpret a variety of data from internal and external sources to support the agency’s objectives.Prepare detailed reports and presentations based on data analysis, providing insights and recommendations to leadership for informed decision-making.Evaluate and assess current operational processes within the agency to identify inefficiencies, bottlenecks, or compliance issues.Recommend process improvements and assist in the development of procedures that streamline workflows and improve service delivery.

Knowledge and Skills

Ability to think critically and identify solutions to complex administrative and operational challenges.Excellent verbal and written communication skills, with the ability to convey complex information clearly to a variety of audiences.Exceptional organizational skills, with the ability to manage multiple tasks, deadlines, and competing priorities.Advanced skills in using Microsoft Office Suite (Excel, Word, PowerPoint), as well as project management and database software.Ability to work independently and handle complex administrative tasks with minimal supervision.High level of attention to detail in all aspects of administrative and data management, ensuring accuracy and quality in all deliverables.

Minimum Qualifications

A high school diploma or equivalent is required, plus three (3) years of experience in administrative roles.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at [phone] or dhs.gov/e-verify.