Administrative Aide — Front Office & Billing

Columbia University Irving Medical Center; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Columbia University Irving Medical Center in New York seeks an Administrative Aide (PSA) to deliver excellent customer service while supporting front-end revenue cycle activities and accurate data collection.

The role emphasizes patient and staff interaction, adherence to HIPAA and institutional training, and contribution to clinic operations through teamwork and continuous process improvement.

Qualifications

• Bachelor's degree plus 2–3 years of related experience.
• Equivalent in education and/or business experience.

Responsibilities

• Reviews assigned student rosters to ensure scheduling efficiency.
• Reconciles patient accounts and establishes payment plans.
• Processes refunds, adjustments, and missing charge resolutions.
• Informs providers and assigned faculty of deficiencies.
• Promotes teamwork, accountability and continuous process improvement.
• Escalates issues to management on clinic operations.
• Meets regulatory requirements including HIPAA training and Art. 28 awareness.

Education

Bachelor's degree

Job description

Columbia University Irving Medical Center in New York seeks an Administrative Aide (PSA) to deliver excellent customer service while supporting front-end revenue cycle activities and accurate data collection.

The role emphasizes patient and staff interaction, adherence to HIPAA and institutional training, and contribution to clinic operations through teamwork and continuous process improvement.