Administration Office Customer Service Representative

Paycom; Wilmette (IL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Skating membership

Pool & Beach membership

Golf membership unlimited play

25% off resident rate

Tennis membership

Fitness membership

Recreational program discounts

Job summary

Wilmette Park District is seeking a part-time Customer Service Representative to answer questions, process activity registrations, and handle payments at the Administrative Office in Wilmette, IL. The role requires excellent customer service, strong computer skills, and courteous communication.

Shifts vary and may be filled across other Park District locations as needed. Responsibilities include assisting the public with programs, processing passes, and reconciling daily sales.

Qualifications

• High school diploma or equivalent.
• At least two years related experience preferred.
• Must be at least 18 years of age.

Responsibilities

• Provide information to the public about activities, programming, and events.
• Process registration requests for classes, lessons, activities, rentals, passes.
• Field and direct telephone calls.
• Receive payments and reconcile daily sales receipts and reports.
• Assist the Village of Wilmette with inquiries concerning facilities, parks or events.

Skills

Customer service

Communication

Problem-solving

Computer proficiency

Microsoft Office

Multi-tasking

Education

High school diploma or equivalent

Tools

Paycom

Wrike

Incode

RecTrac

Payroll software

Job description

Job Details: Job Location: Administrative Office - Wilmette, IL 60091, Position Type: Part Time Year Round, Education Level: Not Specified, Salary Range: $16.00 - $16.00 Hourly, Job Shift: Various, Job Category: Customer Service,

JOB SUMMARY

The Customer Service Representative (CSR) builds positive relationships with customers by answering questions, providing information about district programs and events, and processing activity registration requests in a courteous, professional manner. As the first point of contact for customers, the CSR must be well-informed, friendly, and able to communicate effectively. This position requires excellent customer service skills, computer proficiency, and the ability to make sound decisions independently. The Administration Office CSR reports primarily to the Customer Service Supervisor; however, may also fill shifts at other Park District locations as needed. This is a PT 2 position with benefits listed below.

SUPERVISORY DUTIES

• None

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide information to the public about activities, programming, and/or events happening throughout the District
• Process registration requests for classes, lessons, activities, facility rentals, and beach/pool, dog, and parking passes
• Field and direct telephone calls
• Collect and distribute mail
• File and upload documents to the District registration software
• Perform opening and closing duties diligently and safely
• Receive payments for various programs and memberships
• Reconcile and close out daily sales receipts and daily reports using established batching procedures
• Forward revenue to the Accounting Department
• Knowledge of Emergency Procedures set forth in the Emergency Cards
• Assist the Village of Wilmette, including Police and Fire, with any inquiries concerning Park District facilities, parks, or events
• Actively uphold and contribute to the Wilmette Park District Comprehensive and Strategic Plan, including the Guiding Principles and Strategic Priorities.
• Actively contribute to the Park District's sustainability goals.
• Perform other duties as assigned.

SAFETY RESPONSIBILITIES

• Actively support the safety program that will effectively control and reduce accidents.
• Obey the practical safety rules, regulations, and procedures established by the Wilmette Park District safety program that are pertinent to the activities conducted by the department.
• Become familiar with and follow safety procedures of the Wilmette Park District including, but not limited to, fire, severe weather, and evacuation procedures.
• Promptly report all unsafe actions, practices, or conditions observed to immediate supervisor and Human Resources and Risk Manager.
• Attend and participate in required safety trainings.

QUALIFICATION REQUIREMENTS

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent
• At least two years related experience preferred
• Must be at least 18 years of age

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to read, analyze, and interpret blueprints, schematics, and construction documents, whether in written, oral, diagram, or schedule form.
• Strong organizational and communication skills, with attention to detail and problem-solving.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information to the necessary team members and contractors.
• Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.

TECHNOLOGY SKILLS

Possess computer skills with the ability to learn and use new computer software. The Park District uses Microsoft Office Suite, Wrike for project and content management, Paycom for payroll processing, Incode for financial record/budget management, and RecTrac for program registration/facility booking.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess CPR/First Aid certificates within three months of hiring, provided by the Park District.
• Complete annual District trainings including, but not limited to, Sexual Harassment Training and Avoiding Exposure to Bloodborne Pathogens annually and Mandated Reporter every three years.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Prolonged periods of sitting at a desk and working at a computer
• Occasionally required to stand, walk, sit, and climb or balance
• The noise level is moderate
• Frequently required to use hands to handle or feel objects, tools, or controls
• The employee must regularly lift and/or move up to 25 pounds

HOURS

• Normal working hours are Monday – Wednesday, 8:30 AM – 1:30 PM. Extra hours may be required at various times.
• General hours of duty will be approved by the Customer Service Supervisor

EMPLOYEE BENEFIT

• PT2
• 600-1000 HOURS*
• EMPLOYEE
• FAMILY
• SKATING MEMBERSHIP
• X
• X
• POOL & BEACH MEMBERSHIP
• X
• X
• BEACH PARKING DECAL
• 1
• GOLF MEMBERSHIP UNLIMITED PLAY
• GOLF MEMBERSHIP OFF PEAK LIMITED PLAY
• X
• 25% OFF RESIDENT RATE
• GOLF GUEST FEE
• X
• TENNIS MEMBERSHIP
• X
• 25% OFF RESIDENT RATE
• TENNIS OPEN COURT TIME
• X
• TENNIS GUEST FEE
• X
• FITNESS MEMBERSHIP
• X
• 25% OFF RESIDENT RATE
• RECREATIONAL PROGRAM CLASSES, GROUP LESSONS AT ANY PARK OR FACILITY, ICE PRIVATE LESSON RENTAL & FACILITY RENTAL
• X
• 25% OFF RESIDENT RATE
• GOLF/TENNIS PRO SHOP DISCOUNT
• COST + 15%