CUSTOMER SERVICE AGENT

Homewood-Flossmoor Park District; Flossmoor (IL); On-site; USD 21,000 - 23,000; Part time

Job summary

Homewood-Flossmoor Park District is seeking a Part-Time Customer Service Agent to operate the front desk, handle registrations and payments for open skating, skate rental and ice rentals, and provide information on arena programs. The role involves daily deposits and basic bookkeeping, with work hours including days, nights and weekends.

Applicants should have strong customer service skills, be able to work with minimal supervision, and be comfortable with basic computer software.

Qualifications

• Customer service experience preferred.
• CPR/First Aid certification required.
• Attention to detail and professional demeanor.

Responsibilities

• Provide outstanding customer service at the front desk.
• Greet visitors and assist with program registrations.
• Process payments and balance cash drawer.
• Answer phones and provide information on Ice Arena programs.
• Maintain daily deposits and basic bookkeeping.
• Follow park district policies and safety manuals.
• Respond to medical emergencies and assist staff as needed.
• Assist all park district staff and handle other duties.

Skills

Professional demeanor

Customer service

Attention to detail

Conflict resolution

Microsoft Office

Adaptability

Education

CPR/First Aid Certified

Tools

POS systems

Job description

Job Details Job Location: Flossmoor, IL 60422 Position Type: Part Time Education Level: Not Specified Salary Range: $15.00 - $17.00 Hourly

JOB SUMMARY

Under the supervision and direction of the Manager, the Customer Service Agent is responsible for the efficient operation of the customer service desk. Customer Service Agent is responsible for handling the daily business at the customer service desk, registrations, open skating, skate rental and ice rental payments, answering telephones and giving information on Ice Arena programs and operations, daily deposits/bookkeeping. Works hours as assigned including days, nights, weekends. The H-F Park District’s mission statement is “to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment”.

ESSENTIAL JOB RESPONSIBILITIES

• Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
• Greet visitors promptly and courteously, interact with customers to meet their needs while visiting the facility
• Will assist the supervisors, manager in the actual operation of the facility
• Responsibly and accurately handle cash, check or credit card payments, maintain a balanced cash drawer, and process a balanced deposit
• Understand Ice Arena policies
• Perform other work as assigned
• Adhere to all policies and procedures outlined in the Policy and Procedure Manual, Personnel Manual and Safety Manual
• Be prepared to respond to medical emergencies
• Have a basic knowledge of all facilities, parks, programs, special events, and memberships; or know how and where to obtain the information
• Assist all employees of the Park District as needed
• Other related job duties as assigned.

COGNITIVE SKILLS REQUIRED

• Must be able to read, write and organize materials
• Must be able to communicate effectively orally and in writing
• Must be able to troubleshoot, solve problems and exercise good judgement
• Must be a self-starter able to work with minimal supervision
• Must be able to assist customers both in person and by phone in a professional and courteous manner
• Must be able to register participants for various programs with consistency and accuracy
• Must be able to handle pressure and an active environment
• Must be able to communicate with all departments

Qualifications JOB SKILLS AND QUALIFICATIONS

• Professional demeanor and outstanding customer service skills
• Accurate in work with great attention to detail
• Ability to diffuse difficult situations or contentious customer interactions
• Ability to handle emergencies in a calm and professional manner
• Knowledge and skills with computers and software including Microsoft Office
• Ability to learn additional software and systems required for business transactions

EDUCATION AND TRAINING

• Customer Service experience preferred
• CPR/First Aid Certified.

PHYSICAL REQUIREMENTS

• STANDING: Extended periods of time
• SITTING: Some
• WALKING: Some
• LIFTING: Occasional under 25 pounds
• STOOPING: Yes, to retrieve information from low files
• REACHING: Minimal
• CLIMBING: Minimal
• VERBAL: Extensive, must be able to communicate with in-person customers and over a phone
• VISION: Extensive, must be able to read, write and use a computer

HOURS

The Customer Service Agent may work any hours that Park District facilities are open.

Part-Time Benefits

• Discounted individual fitness membership at Racquet Fitness Center
• Discounted golf fees and driving range tokens at Coyote Run
• Individual admission to open skate at H-F Ice Arena
• Individual Lions pool pass
• 20% off (1) facility rental/year
• 20% off birthday party package for child(ren)
• 20% off program fees
• Irons Oaks ropes course & climbing tower
• Individual ski rental at Irons Oaks (cross-country skiing)
• 457 Retirement Plan
• Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).
• Paid CPR/AED training and certification.
• Additional benefits for facility employees only.
• Paid Leave Time Off