Administration / Customer Service

ServiceMaster of South Shore Inc; Massachusetts; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Vision insurance

Paid vacation

Sick time

Holidays

401K with match

Medical and Dental insurance

Job summary

ServiceMaster of South Shore Inc is seeking a detail-oriented Administration / Customer Service professional in Massachusetts. The role handles all administrative aspects of jobs, including data entry into the CRM, information verification, and high-standard customer communication.

You will support project managers, insurers, vendors, and customers with accurate data and timely responses. The position emphasizes multitasking, reliability, and a team-oriented approach, with benefits including

Qualifications

• Detail-oriented customer service professional with excellent telephone etiquette.
• Ability to multitask and manage multiple job files.
• Strong communication with project managers, insurers, vendors, and customers.

Responsibilities

• Enter new jobs into the CRM and capture relevant information.
• Review job files and add missing details as needed.
• Answer incoming calls, greet visitors, and resolve inquiries.

Skills

Phone-based customer service

Multitasking

Prioritization

Self-motivated

Team player

Attention to detail

Tools

CRM software

Job description

Future Opening: Administration / Customer Service

Replies within 24 hours

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

ServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.

Key Responsibilities

• Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information
• Reviewing information in job files and capturing additional information as needed
• Answers telephone calls, greets visitors, and resolves routine and complex inquiries
• Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers
• Utilizing multiple databases to ensure job information is accurate
• Additional projects on an as-needed basis

Key Skills:

• Phone-based customer service experience - call center experience a plus
• Ability to multitask
• Ability to prioritize job tasks based on the company's daily schedule and needs
• Self motivated
• Works efficiently as a team member and individually
• Excellent attention to detail and ability to ask questions
• Paid vacation
• Sick time
• Holidays
• 401K with match
• Medical and Dental insurance.

Compensation: $21.00 - $23.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

I was referred to this position by a current employee

Exciting work that makes real differences in people’s lives