Administation

Evolving Solution Services; San Diego (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Evolving Solution Services in San Diego, CA is seeking an Administrative/Office Manager to oversee day-to-day operations, provide executive support, and supervise the customer service team. The role emphasizes efficient office workflows, budgeting, HR file maintenance, and compliance with policies.

Candidates should have 3–5 years of experience in office management, strong communication, and proficiency with MS Office and CRM/ERP or dispatch software.

Qualifications

• 3–5 years of office/administrative management experience; customer service experience preferred.
• Strong organizational, written, and verbal communication skills.
• Proficiency with MS Office (Word, Excel, Outlook) and experience with CRM/ERP or dispatch software.
• Demonstrated ability to handle confidential information with discretion.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Oversee daily office operations including reception and vendor relationships.
• Maintain office organization, safety, and cleanliness.
• Manage office budgets, purchase approvals, and expense tracking.
• Coordinate office equipment maintenance and IT support escalation.
• Develop, document, and maintain office policies, procedures and SOPs.
• Prepare and distribute internal communications, reports, and meeting materials.
• Provide executive calendar management, travel arrangements, and correspondence.
• Supervise the customer service team and establish service standards.

Skills

Leadership

Customer service

Organizational skills

Communication

Problem solving

Discretion with confidential info

Tools

MS Office

CRM/ERP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administation

Full Time San Diego, CA, US

Salary Range: $25.00 To $30.00 Hourly

Position Summary

The Administration / Office Manager is responsible for managing day-to-day office operations, overseeing administrative functions, providing executive support, and supervising the customer service department. This role ensures efficient office workflows, high-quality customer interactions, and reliable support for company leadership.

Key Responsibilities

• Oversee daily office operations: reception, mail, office supplies, facilities, and vendor relationships.
• Maintain office organization, safety, and cleanliness.
• Manage office budgets, purchase approvals, and expense tracking.
• Coordinate office equipment maintenance and IT support escalation.

Administrative Management

• Develop, document, and maintain office policies, procedures, and standard operating procedures (SOPs).
• Ensure accurate and timely recordkeeping for HR, payroll, billing, and other administrative files.
• Handle confidential documents and maintain compliance with company policies and applicable laws.
• Prepare and distribute internal communications, reports, and meeting materials.

Executive Support

• Provide high-level administrative support to executives (calendar management, travel arrangements, meeting coordination, correspondence).
• Draft, proofread, and format business communications, reports, and presentations.
• Manage special projects and follow-up to completion as directed by leadership.

Customer Service Oversight

• Supervise the customer service team: assist in hiring, training, scheduling, performance reviews, and development.
• Establish and enforce customer service standards, scripts, and escalation procedures.
• Monitor call volume, response times, customer satisfaction metrics, and implement improvements.
• Resolve escalated customer issues and coordinate with operations, billing, and field teams to ensure timely resolution.

Operational Support

• Coordinate cross-functional communication between customer service, operations, sales, and finance.
• Assist with invoicing follow-up, accounts receivable coordination, and basic billing queries.
• Support the Route Managers and pickup/delivery scheduling as needed.
• Contribute to process improvement initiatives and help implement new systems and technologies.

Qualifications

• 3–5 years of office/administrative management experience; customer service experience preferred.
• Strong organizational, written, and verbal communication skills.
• Proficiency with MS Office (Word, Excel, Outlook) and experience with CRM/ERP or dispatch software.
• Demonstrated ability to handle confidential information with discretion.
• Excellent problem-solving skills and attention to detail.

Core Competencies

• Leadership and team development
• Customer-focused mindset
• Time management and prioritization
• Process orientation and continuous improvement
• Professionalism and confidentiality

Working Conditions

• Primarily office-based with periodic visits to production, warehouse, or client sites.
• Occasional early mornings, evenings, or weekend availability may be required.