Associate Patient Care Coordinator

Taleo; Town of Oconomowoc (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus for external applicants

Paid training on-site (6–8 weeks)

Job summary

ProHealth Care is seeking an Associate Patient Care Coordinator to support patient care delivery in the Emergency department, admitting, switchboard, and information desk areas. This on-site role includes 6–8 weeks of paid training, with training hours determined on schedule.

The position requires strong communication, confidentiality, and Microsoft Office proficiency, plus ability to work 3:00pm–11:00pm on a rotating schedule. External candidates receive a sign-on bonus.

Qualifications

• High School Diploma/GED or 5+ years of office-based customer service experience.
• 1+ years of customer service in a medical office setting.
• Intermediate Microsoft Office proficiency.
• Ability to work 3:00pm–11:00pm on listed days.
• Must be 18 years or older.

Responsibilities

• Greets visitors and patients in person.
• Communicates by telephone or video with excellent customer service.
• Protects confidentiality of information.
• Follows Switchboard departmental processes.
• Prioritizes by assessing information to identify immediate emergency needs.
• Maintains physician on-call schedules and communicates with ProHealth Care Physicians.
• Enters and updates patient demographics and financial information.
• Obtains applications and forms; ensures signatures are on file.
• Coordinates with Financial Counseling, Scheduling, Financial Clearance and clinical areas.
• Provides wayfinding and hospital information as requested.
• Coordinates patient admission needs and bed assignments.
• Meets audit accuracy standards and resolves issues from worklists.
• May perform other duties upon request.

Skills

Customer service

Communication skills

Microsoft Office

Teamwork

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Patient Care Coordinator (2389676)

Associate Patient Care Coordinator - 2389676

$2000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with ProHealth Care.ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behindCaring. Connecting. Growing together.

Supports patient care delivery in Emergency department, admitting, switchboard, and information desk areas.

We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Training will be conducted on-site.

Primary Responsibilities:

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Understands and follows all Switchboard departmental processes implemented
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED OR 5+ years of customer service experience in an office setting or professional work environment
• 1+ years of customer service experience in a medical office setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work from 3:00pm - 11:00pm on the following days:
  • Week 1: Sunday, Tuesday, Wednesday & Thursday
  • Week 2: Monday, Wednesday, Thursday, Friday & Saturday
• Must be 18 years or age OR older

Preferred Qualifications:

• Experience working in an Emergency Department
• Experience with electronic medical records system
• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology

Soft Skills:

• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.