Admin Support Specialist Mem Svcs

Southern Maryland Electric Cooperative/ SMECO; Hughesville (MD); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

401(k) match 6% dollar-for-dollar

3% non-elective company contribution

Job summary

Southern Maryland Electric Cooperative (SMECO) is seeking an Administrative Support Specialist to provide confidential, comprehensive support to the Senior Vice President of Member Services. You will manage calendars, vendor contracts, prepare reports and drafts, and coordinate departmental communications to ensure smooth operations.

The role includes supervisory coverage for the Customer Care division, participation in customer care projects, testing and analysis of business systems, and

Qualifications

• High school diploma required; associate's degree preferred.
• Customer service, business administration, office management experience advantageous.
• Strong written and verbal communication, typing and time-management skills.
• Proficiency in MS Office suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provide confidential admin support to the Senior Vice President of Member Services.
• Manage calendars, schedules, departmental events and vendor contracts.
• Prepare reports, drafts, and coordinate communications and information flow.
• Provide supervisory coverage for the Customer Care division and participate in related projects.
• Support testing/analysis of business systems and track departmental statistics.
• Assist with operating and capital budget development, trend analysis, and variance reconciliation.
• Review and process interconnection applications and related documentation.

Skills

Customer service

Analytical

Written/verbal communications

MS Office

Education

High school diploma

Associate's degree preferred

Tools

MS Office

Remedy Help Desk

IT Security Policy/Procedures

Job description

Job Details

Job ID: 409

Status: open

End Date: Until Filled

Job Type: FULL TIME/EMPLOYEE

Location: HUGHESVILLE, MD 20637

Job Description

Southern Maryland Electric Cooperative has an immediate opening for an Administrative Support Specialist. This position will provide confidential and comprehensive administrative support to the Senior Vice President of Member Services, supporting both departmental and corporate objectives. The candidate will manage calendars, schedules, departmental events, vendor contracts, prepare reports, drafts correspondence, and coordinates departmental communications and information flow. The candidate will provide managerial and supervisory coverage for the Customer Care division, participates in customer care projects, and assists with testing and analysis of business systems. The position will assist with tracking and reporting departmental statistics (e.g., self-serve initiatives, bill payment trends, call stats, solar/battery/EV growth), and perform quantitative analysis for operational improvements. The candidate will manage and coordinate responses to customer complaints, including Public Service Commission complaints and high usage inquiries. The Administrative Support Specialist will also assist in developing and analyzing the department's operating and capital budgets, including trend analysis, budget estimations, and variance reconciliation. Lastly, the position will support the review and processing of interconnection applications and related documentation.

The Administrative Support Specialist must be highly organized, dependable, proactive and detail-oriented with strong written and verbal communication, time management and problem-solving skills. The ideal candidate demonstrates professionalism, discretion, sound judgement, and adaptability while managing multiple priorities, maintaining confidentiality, anticipating needs, and providing accurate and responsive administrative support.

This position requires a high school diploma. An associate's degree is preferred with work experience in customer service, business administration, office management, or related field.

The candidate must possess strong customer service, analytical, written/verbal communications, and MS Office skills. Experience with an electric utility or similar business is desirable. Knowledge of SMECO Policies and Procedures and Business Processes, Remedy Help Desk, Emergency Response Plan, Disaster Recovery Plan, and IT Security Policy/Procedures are preferred.

The starting salary range for this position is $65,300 - $81,500. SMECO offers an excellent benefits program including a 401(k) 6% dollar for dollar match and an additional 3% non-elective company contribution.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

SMECO champions a culture where people are valued and employee experience is driven by innovation, collaboration, inclusion, safety, and trust. Interested candidates should apply via SMECO's website at www.smeco.coop/about/careers.

Notice of Equal Opportunity Employment

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.