Admin Support Professional 2 Viability Inc

Human Service Forum; Springfield (MA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Health, Dental & Vision insurance plans

Flexible Spending & Health Savings account

Tuition Reimbursement

Generous paid time off

Job summary

Human Service Forum is looking for an Administration Support Professional 2 to provide extensive administrative support in Springfield, MA. This full-time role involves data entry, bookkeeping, and general office duties while supporting operations for a human services office serving adults with disabilities.

The ideal candidate must have a high school diploma, at least one year of experience, and proficiency in Microsoft Office. Bilingual candidates are preferred, along with those with First Aid/CPR certification. The position also offers various benefits including health insurance and generous paid time off.

Qualifications

• At least one year of related experience.
• Experience working with individuals with disabilities preferred.
• First Aid/CPR certification preferred.

Responsibilities

• Provide administrative support including data entry and report compilation.
• Support daily operations of human services office.
• Ensure accurate documentation and compliance.

Skills

Attention to detail

Computer literacy

Experience with MS Office

Basic accounting

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Microsoft Excel

Credible electronic health record system

Job description

Position: Administration Support Professional 2– Full Time

Location: Springfield and West Springfield, MA

Rate of Pay: $22.92 Per Hour

Hours: 35 hours per week

Schedule: Monday – Friday 8:30am-3:30pm

Position Summary

The Administrative Support Professional provides a wide range of administrative and direct service support, including data entry, report compilation, basic bookkeeping, general office duties, and receptionist coverage. This role also supports the daily operations of a human services office serving adults with diverse disabilities. The position requires frequent use of the Credible electronic health record system to ensure accurate documentation, quality assurance, and compliance.

Qualifications

• High School diploma or GED required, plus at least one (1) year of related experience
• Experience with Microsoft Excel, basic accounting, internet use, email, and general office procedures
• Computer literacy, including proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and comfort working with numbers and data
• Experience working with individuals with disabilities preferred
• Bilingual (Spanish) preferred
• First Aid/CPR certification preferred (training provided if needed)
• Technology‑savvy, with the ability to learn and effectively use electronic health record systems (Credible experience a plus)
• Demonstrated ability to support the organization’s mission by empowering individuals to make positive life changes

Requirements

• Proficient in computer use, including Microsoft Word, Excel, Outlook, data entry, email, and internet navigation
• Ability to learn and effectively use the organization’s Electronic Health Record (EHR) system
• Valid driver’s license with a clean driving record required
• Must have access to a reliable vehicle and be willing to travel throughout the region to residential settings, workplaces, offices, and community organizations

Benefits & Perks

• Health, Dental & Vision insurance plans
• Dependent care flexible spending account
• Flexible Spending & Health Savings account
• Pet‑plan discount program offered through Fetch
• Company paid Long‑term Disability insurance
• Company paid Short‑term Disability insurance (NY & OK employees only)
• Company paid Life & AD&D insurance
• Employer matched 403B contributions starting day 1 of employment
• Eligible for Tuition Reimbursement
• Generous paid time off
• 11 Paid Holidays a year
• Access to training and professional development resources through an online learning platform
• Referral Incentive bonus. For every friend, family member, or co‑worker you refer who is successfully hired, you receive a bonus
• Employee Assistance Program that provides confidential assistance for life challenges
• Work‑life balance