Admin Support II - First Year Team Lead

Utah-Valley-University; Orem (UT); On-site; USD 45,000 - 60,000; Full time

Job summary

Utah Valley University is seeking a Team Lead for First-Year Experience and Orientation to guide new students through orientation and transition activities. You will collaborate with students, campus partners, and Orientation Leaders to deliver welcoming, informative experiences that set the foundation for academic and personal growth.

The role combines event coordination, staff training, and program assessment in a mission-driven university environment, with emphasis on customer service and

Qualifications

• Associate degree or two years of related experience.
• Bachelor's degree preferred.
• Experience in higher education or student support services.
• Spanish and multilingual proficiency is a plus.
• Strong organizational and communication skills.
• Ability to manage multiple programs and deadlines.

Responsibilities

• Provide administrative support for First-Year Experience and Orientation initiatives.
• Coordinate orientation programs, trainings, resource fairs, welcome events, and first-year initiatives.
• Train and support Orientation Leaders and other student staff.
• Assist in developing, improving, and assessing first-year experience programs.
• Handle other duties as assigned.

Skills

Leadership

Customer service

Communication

Event planning

Training

Education

Associate degree or 2 years related experience

Bachelor's degree (preferred)

Tools

Microsoft Office

University software systems

Job description

This role offers an opportunity to make a meaningful impact on the student experience from the moment students begin their journey at Utah Valley University. As the Team Lead for First-Year Experience and Orientation, you will play a key role in helping new students successfully transition to university life by coordinating engaging orientation programs, providing exceptional customer service, and supporting initiatives that foster student success. Working closely with students, campus partners, and Orientation Leaders, you will help create welcoming and informative experiences that set the foundation for academic and personal growth.

UVU is committed to student-centered learning and employee development, providing a collaborative environment where team members are encouraged to contribute ideas, take initiative, and build valuable leadership, communication, and project management skills. This position offers a dynamic blend of event coordination, student engagement, staff development, and operational support, making it an excellent opportunity for someone who enjoys working with people, managing details, and contributing to a mission-driven organization dedicated to helping students achieve their goals.

• Administrative Operations & Office Support: Provide administrative support for First-Year Experience and Orientation initiatives, including maintaining records, tracking program participation, preparing materials, managing office resources, responding to inquiries, and assisting with day-to-day office operations.
• Event & Program Logistics: Assist with the coordination and implementation of orientation programs, trainings, resource fairs, welcome events, and first-year experience initiatives. Support event preparation, setup, execution, and follow-up to ensure successful program delivery.
• Student Staff Support & Training: Assist in the training, development, and support of Orientation Leaders and other student staff. Facilitate portions of training sessions, provide mentorship and guidance, and help maintain a positive team culture.
• Program Development & Assessment Support: Support the Assistant Director in developing, improving, and assessing first-year experience programs. Assist with gathering feedback, compiling participation data, preparing reports, and implementing program enhancements.
• Other duties as assigned.

An associate's degree and/or two years of related experience; OR any combination of education and experience totaling two years.

For Example:

• Associate degree with no related experience.
• OR one year of college coursework and one year of related experience.
• OR two years of related experience with no degree.
• OR any other combination of education and experience that totals two years.

Preferred Qualifications:

• Graduation from an accredited institution with a bachelor's degree.
• Four years of related experience.
• Any combination of education and experience totaling four years.
• Spanish and multilingual proficiency.
• Experience in higher education or support services.
• Experience providing support, guidance, or services to students or clients in an educational or customer service setting.
• Understanding of campus resources and student support services.

Knowledge

• Knowledge of student leadership development and team dynamics.
• Knowledge of Microsoft Office Suite and other university software systems.
• Knowledge of event planning and program coordination practices.
• Familiarity with orientation, onboarding, or student success programs preferred.
• Knowledge of customer service principles and student support services.

Skills

• Strong organizational and administrative skills.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong attention to detail and follow-through.
• Ability to facilitate small and large group discussions and trainings.
• Strong interpersonal and customer service skills.
• Ability to collaborate effectively with students, faculty, staff, and campus partners.

Abilities

• Ability to work independently while maintaining communication with supervisors.
• Ability to support multiple programs in a fast-paced environment.
• Ability to train, mentor, and support student employees.
• Ability to coordinate logistical details and execute events effectively.
• Ability to maintain professionalism and confidentiality.
• Ability to adapt to changing priorities and operational needs.
• Ability to represent the office positively and professionally