Admin Support Assistant I

SDSU Research Foundation; San Diego (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

SDSU Research Foundation in California seeks an entry-level Admin Support Assistant to handle clerical tasks and front-desk inquiries. You will greet clients, schedule services, manage intake processes, and document information for case files within a DUIP framework.

Responsibilities include handling phone lines, processing transactions, and supporting orientation/enrollment activities. Prior office experience and bilingual English/Spanish are preferred.

Qualifications

• High school diploma or equivalent.
• Previous office/administrative experience.
• 1+ year in an office environment.
• Experience with Word, Excel and basic computer programs.
• Experience in a DUIP Program.
• Cash handling and cashiering experience.
• Bilingual in English and Spanish.

Responsibilities

• Receives active and prospective clients over the counter and answers questions.
• Reschedules clients for services and schedules appointments.
• Answers multi-line phone lines and takes messages.
• Imparts accurate information about DUIP policies and refers clients to staff.
• Conducts Intake Interviews and documents information in case files.
• Performs pre/post orientation and enrollment duties and records attendance.
• Processes customer transactions using Microsoft Access and handles deposits.
• Attends staff meetings and training as required.

Skills

Bilingual (English/Spanish)

Office etiquette

Communication skills

Multi-line phone handling

Education

High school diploma or equivalent

Tools

Word

Excel

Microsoft Access

Job description

Overview

The salary range for this position is $17.75 - $23.64 hour depending upon qualifications and is non-negotiable.

Under immediate supervision, the ASAI performs general office support work of moderate and routine difficulty. Assignments are narrow in scope and may involve completing a component of a project; may assist in training new staff members; detailed instructions are given with a progression to an occasional review as more independence is achieved; assignments involve limited use of discretion, judgment and innovation. Policies and procedures are regularly referenced and applied.This is an entry-level position clerical position involving basic knowledge of financial record-keeping methods, procedures, and practices. Fundamental written and oral communication, grammar, spelling, and punctuation to effectively communicate standard information; ability to understand office procedures, operate standard office equipment, learn technology systems, perform basic mathematical calculations, and type. Respond to routine inquiries and explain standard policies/procedures to others. Accountability is usually limited to own work assignments.

Responsibilities

The Admin Support Assistant is responsible for but not limited to:

CLERICAL SUPPORT (95%)

• Receives active and prospective clients over the counter
• Answers questions
• Reschedule clients for services as needed
• Schedules appointments
• Answers multi-phone lines and takes messages
• Impart accurate information about the DUIP policies and procedures and refers clients to appropriate staff members for services
• Conducts Intake Interviews and prepares appropriate contract; documents pertinent information in case files for case management
• Performs duties as necessary in relation to pre and post orientation and enrollment of new clients; records education attendance
• Collects and process the appropriate customer transactions using Microsoft Access register system; performs open/close register functions and drop deposits

OTHER DUTIES AND RESPONSIBILITES AS ASSIGNED (5%)

• Attends staff meetings and training as required

Qualifications

MINIMUM EDUCATION

• High school diploma or equivalent

MINIMUM EXPERIENCE

• Previous experience in an office or administrative environment

PREFERED QUALIFICATONS

• One or more years in an office environment
• Previous experience using Word, Excel and basic computer programs
• Previous experience working in a DUIP Program
• Previous cash handling and cashiering experience
• Bilingual in both English and Spanish

ADDITIONAL APPLICANT INFORMATION

• Candidate must reside in California and live within a commutable distance fromSDSU at time of hire.
• Job offer is contingent upon satisfactory clearance based on background checkresults (including a criminal record check).
• San Diego State University Research Foundation is an equal opportunity employer.Consistent with California law and federal civil rights laws, SDSU ResearchFoundation provides equal opportunity in employment without unlawfuldiscrimination or preferential treatment based on race, sex, color, ethnicity, ornational origin or any other categories protected by federal or state law.
• Employment decisions are based on an individual’s qualifications as they relate to thejob under consideration. Our commitment to equal opportunity means ensuring thatevery employee has equal access to resources and support.
• SDSU Research Foundation complies with Titles VI and VII of the Civil Rights Act of1964, Title IX of the Education Amendments of 1972, the Americans with DisabilitiesAct (ADA), Section 504 of the Rehabilitation Act, the California Equity in HigherEducation Act, California's Proposition 209 (Art. I, Section 31 of the CaliforniaConstitution), and other applicable state and federal anti-discrimination lawsincluding grant or contract terms and conditions related to funded program activities.Further the SDSU Research Foundation maintains a Nondiscrimination Policy thatprohibits discriminatory preferential treatment, segregation based on race or anyother protected status, and all forms of unlawful discrimination, harassment, andretaliation in all programs, policies, and practices.
• SDSU Research Foundation makes all employment decisions including, butnotlimited to, applicant screening, hiring, promotion, demotion, compensation, benefits,disciplinary actions, and terminations on the basis of merit.