Admin Support Assistant I

San Diego State University; San Diego (CA); On-site; USD 24,452 - 32,566; Full time

Job summary

A prominent educational institution in California is seeking an entry-level clerical support staff member. Responsibilities include assisting clients over the counter, scheduling appointments, and performing basic office tasks. Candidates should have a high school diploma and prior office experience. Proficiency in Microsoft Word and Excel is preferred, along with bilingual skills in English and Spanish. This role offers an opportunity to grow within a supportive educational environment.

Qualifications

• Must have previous experience in an office or administrative environment.
• Ability to operate standard office equipment.
• Responsible for attendance documentation and client transactions.

Responsibilities

• Receive and assist clients over the counter.
• Answer multi-phone lines and take messages.
• Conduct intake interviews and prepare contract documents.

Skills

Written and oral communication

Understanding office procedures

Basic mathematical calculations

Bilingual in English and Spanish

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

The salary range for this position is $17.75 - $23.64 hour depending upon qualifications and is non‑negotiable.

Under immediate supervision, the ASAI performs general office support work of moderate and routine difficulty. Assignments are narrow in scope and may involve completing a component of a project; may assist in training new staff members; detailed instructions are given with a progression to an occasional review as more independence is achieved; assignments involve limited use of discretion, judgment and innovation. Policies and procedures are regularly referenced and applied.

This is an entry‑level position clerical position involving basic knowledge of financial record‑keeping methods, procedures, and practices. Fundamental written and oral communication, grammar, spelling, and punctuation to effectively communicate standard information; ability to understand office procedures, operate standard office equipment, learn technology systems, perform basic mathematical calculations, and type. Respond to routine inquiries and explain standard policies/procedures to others. Accountability is usually limited to own work assignments.

CLERICAL SUPPORT (95%)

• Receives active and prospective clients over the counter
• Answers questions
• Reschedules clients for services as needed
• Schedules appointments
• Answers multi‑phone lines and takes messages
• Imparts accurate information about the DUIP policies and procedures and refers clients to appropriate staff members for services
• Conducts intake interviews and prepares appropriate contract; documents pertinent information in case files for case management
• Performs duties as necessary in relation to pre and post orientation and enrollment of new clients; records education attendance
• Collects and processes the appropriate customer transactions using Microsoft Access register system; performs open/close register functions and drop deposits

OTHER DUTIES AND RESPONSIBILITIES (5%)

• Attends staff meetings and training as required

MINIMUM EDUCATION

• High school diploma or equivalent

MINIMUM EXPERIENCE

• Previous experience in an office or administrative environment

PREFERRED QUALIFICATIONS

• One or more years in an office environment
• Previous experience using Word, Excel and basic computer programs
• Previous experience working in a DUIP Program
• Previous cash handling and cashiering experience
• Bilingual in both English and Spanish

ADDITIONAL APPLICANT INFORMATION

• Candidate must reside in California and live within a commutable distance from SDSU at time of hire.
• Job offer is contingent upon satisfactory clearance based on background check results (including a criminal record check).
• San Diego State University Research Foundation is an equal opportunity employer. Consistent with California law and federal civil rights laws, SDSU Research Foundation provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin or any other categories protected by federal or state law.
• Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. Our commitment to equal opportunity means ensuring that every employee has equal access to resources and support.
• SDSU Research Foundation complies with Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), and other applicable state and federal anti-discrimination laws including grant or contract terms and conditions related to funded program activities. Further the SDSU Research Foundation maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.
• SDSU Research Foundation makes all employment decisions including, but not

Limited To, Applicant Screening, Hiring, Promotion, Demotion, Compensation, Benefits, disciplinary actions, and terminations on the basis of merit.