Admin Support Assistant

West Capital Lending; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

West Capital Lending is seeking an organized Admin Support Assistant to join our Operations team in Irvine, CA. You will manage onboarding, credentialing, and licensing for newly hired loan officers, coordinating with compliance, recruiting, and operations to ensure smooth transitions into our ecosystem.

You will guide candidates through background checks, fingerprinting, and licensing, maintaining accurate records, and providing clear communication and support.

Qualifications

• 2+ years of mortgage licensing, onboarding, or operations experience.
• Detail-oriented with excellent time management and organizational skills.
• Strong verbal and written communication skills.
• Tech-savvy with the ability to learn internal systems quickly.
• Professional, customer-focused mindset with a sense of urgency.
• Experience working in a fast-paced, high-volume environment.
• This is a full-time, in-office position (no remote/hybrid).

Responsibilities

• Manage onboarding and NMLS licensing for all incoming loan officers and branches.
• Guide new hires through background checks, fingerprinting, documentation, and state-specific licensing requirements.
• Coordinate with recruiters and hiring managers to ensure onboarding timelines are met.
• Maintain accurate and up-to-date licensing records in company systems.
• Liaise with compliance and legal teams to verify eligibility and regulatory adherence.
• Provide clear communication and support to new hires throughout the process.
• Track onboarding progress and generate weekly reports for leadership.
• Continuously improve onboarding workflows to support scale and efficiency.

Skills

Onboarding

Licensing

Operations

Communication

Time management

Detail-oriented

Mortgage industry

Job description

Location: West Capital Lending Onsite | Irvine, CA

Employment Type: Full-Time | 40 Hours per Week | In-Office Only

About West Capital Lending

West Capital Lending is one of the nation's fastest-growing mortgage brokerages, ranked among the top in loan volume and partner satisfaction. We offer an elite platform for top-producing loan officers, with cutting-edge technology, comprehensive back-end support, and access to over 150 investors. Were proud to be Rocket Mortgages #1 broker partner and the industrys leader in innovative lending solutions.

Role Overview

Were seeking a highly organized and detail-oriented Admin Support Assistant to join our Operations team. This individual will serve as the first point of contact for newly hired loan officers, managing the full onboarding, credentialing, and licensing process to ensure smooth transitions into the West Capital ecosystem. Youll work closely with compliance, recruiting, and operations to maintain high standards and a seamless experience for every new hire.

Key Responsibilities

• Manage onboarding and NMLS licensing for all incoming loan officers and branches
• Guide new hires through background checks, fingerprinting, documentation, and state-specific licensing requirements
• Coordinate with recruiters and hiring managers to ensure onboarding timelines are met
• Maintain accurate and up-to-date licensing records in company systems
• Liaise with compliance and legal teams to verify eligibility and regulatory adherence
• Provide clear communication and support to new hires throughout the process
• Track onboarding progress and generate weekly reports for leadership
• Continuously improve onboarding workflows to support scale and efficiency

Qualifications

• 2+ years of experience in mortgage licensing, onboarding, or operations (strongly preferred)
• Detail-oriented with excellent time management and organizational skills
• Strong verbal and written communication skills
• Tech-savvy with the ability to learn internal systems quickly
• Professional, customer-focused mindset with a sense of urgency
• Experience working in a fast-paced, high-volume environment
• This is a full-time, in-office position (no remote/hybrid)
• 40 hours/week, MondayFriday
• Must be able to work onsite in our Troy office

Why West Capital Lending

• Be part of one of the top mortgage brokerages in the country
• Collaborative and fast-paced work culture with high-performing professionals
• Opportunities for advancement as our company continues to scale
• Access to proprietary tech, streamlined processes, and elite leadership