Admin Service and Support Specialist

Commercial Appliance Parts & Service, Inc.; Kansas City (MO); On-site; USD 30,000 - 33,000; Full time

Job summary

Pt Holdings USA is seeking a Service Support Specialist to be the backbone of our branch in Kansas City, MO. The role covers dispatch support, clerical duties, customer assistance, and logistics coordination in a fast-paced office environment.

The position emphasizes safety, independent work habits, and strong communication to ensure accurate work orders, proper documentation, and smooth daily operations across departments.

Qualifications

• Experience in customer-focused roles and strong problem-solving skills.
• Ability to communicate clearly with customers and team members.
• Capacity to work independently with minimal supervision.
• Commitment to safety and reliability in daily tasks.

Responsibilities

• Assist dispatch in creating work orders and updating billing notes.
• Input equipment data and manage daily clerical tasks.
• Welcome customers and guide them in tagging equipment for repairs.
• Manage UPS shipments and maintain proper documentation.
• Ensure proper storage of components and linkage to service orders.
• Follow safety procedures and adapt to tasks from the Branch Manager.

Skills

Customer service

Communication

Problem-solving

Independent worker

Education

High School diploma

Job description

Admin Service and Support Specialist

Starting pay: $22-24/hour

Unlock Your Potential as a Service Support Specialist!

Position Summary:

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions:

• Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
• Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
• Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
• Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Safety Advocate: Prioritize safety and follow our accident prevention procedures.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position:

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

• Educational Foundation: High School diploma or its equivalent.
• Experience Insight: Two years of education and/or experience in a related field.
• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
• Safety-First Attitude: Prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands:

• Office Oasis: Primarily, work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• Balanced Posture: A mix of sitting, walking, and standing throughout your day.
• Tech-Savvy: Comfortably operate computers and office equipment.

Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference. Be part of something exceptional!

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.