Patient Experience Rep I

Boston Children's Hospital; Boston (MA); Hybrid; USD 27,000 - 43,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital is seeking an Administrative Support professional to assist cardiology teams across Level 1, Level 2, and Level 3 roles. The position involves scheduling, patient intake, documentation, and coordination within Epic and Microsoft Office environments.

Responsibilities span clerical duties, patient communications, insurance verification, and collaboration with multidisciplinary teams to improve workflows. Hybrid schedule, with a $2,000 sign-on bonus offered for this role.

Qualifications

• Level 1: Entry level — experience not required.
• Level 2: 6+ months of experience.
• Level 3: 1+ year of experience.

Responsibilities

• Level 1: Provide administrative support to cardiologists and program operations, including scheduling, registration, call management, meeting coordination, and daily workflow support.
• Level 1: Deliver compassionate customer service to patients and families while supporting intake, documentation, insurance verification, and record preparation.
• Level 1: Utilize hospital systems (Epic, Microsoft Office) to maintain patient information, process requests, and support clinic operations.
• Level 1: Collaborate with team and participate in workflow and quality improvement activities with guidance.
• Level 2: Provide comprehensive administrative and operational support to cardiologists and program activities, independently managing scheduling, intake, call triage, and care coordination tasks.
• Level 2: Deliver high-quality service to patients and families, resolve routine concerns, and support complex scheduling, documentation, insurance, and referral processes.
• Level 2: Utilize hospital systems proficiently to manage clinical information, process requests, and ensure accurate and efficient workflow execution.
• Level 2: Collaborate with interdisciplinary teams and actively contribute to workflow enhancements and quality improvement initiatives.
• Level 3: Provide advanced administrative and operational support to cardiologists and program functions, serving as a resource for scheduling, patient coordination, and workflow management.
• Level 3: Ensure exceptional patient and family experience by addressing complex inquiries, supporting escalations, and facilitating efficient care coordination.
• Level 3: Demonstrate expert use of hospital systems to oversee documentation accuracy, process optimization, and operational consistency.
• Level 3: Partner with clinical and administrative teams to support program initiatives, workflow improvements, and team effectiveness.

Skills

Scheduling

Customer service

Call management

Documentation

Workflow support

Tools

Epic

Microsoft Office

Job description

Position Summary

The Department of Cardiology at Boston Children’s Hospital is committed to providing state-of-the-art care to patients and their families with congenital and acquired pediatric heart disease. The cardiac specialists in the Division of Electrophysiology (EP) identify and treat routine heart rhythm problems and complex cases that require a high level of expertise. Candidates will be evaluated and placed at Level 1, Level 2 or 3 Level based on experience, competencies, and alignment with career ladder criteria.

Key Responsibilities

Level 1— PER I

Experience: Entry Level Role – Experience Not Required Salary Range: $19.83/hr- $29.49/hr

Typical Responsibilities

• Provide administrative support to cardiologists and program operations, including scheduling, registration, call management, meeting coordination, and daily workflow support.
• Deliver compassionate customer service to patients and families while supporting intake, documentation, insurance verification, and record preparation.
• Utilize hospital systems (e.g., Epic, Microsoft Office) to maintain accurate patient information, process requests, and support clinic operations.
• Collaborate with team members and participate in workflow and quality improvement activities with guidance.

Level 2— PER II

Experience: 6+ Mo of Experience Salary Range: $19.83/hr-$29.49/hr

Typical Responsibilities

• Provide comprehensive administrative and operational support to cardiologists and program activities, independently managing scheduling, intake, call triage, and care coordination tasks.
• Deliver high-quality service to patients and families, resolve routine concerns, and support complex scheduling, documentation, insurance, and referral processes.
• Utilize hospital systems proficiently to manage clinical information, process requests, and ensure accurate and efficient workflow execution.
• Collaborate with interdisciplinary teams and actively contribute to workflow enhancements and quality improvement initiatives.

Level 3— Sr PER

Experience: 1+ Years of Experience Salary Range: $20.63-$31.46

• Provide advanced administrative and operational support to cardiologists and program functions, serving as a resource for scheduling, patient coordination, and workflow management.
• Ensure exceptional patient and family experience by addressing complex inquiries, supporting escalations, and facilitating efficient care coordination.
• Demonstrate expert use of hospital systems to oversee documentation accuracy, process optimization, and operational consistency.
• Partner with clinical and administrative teams to support program initiatives, workflow improvements, and team effectiveness.

Schedule: M-F. Hybrid

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.