Admin Director

Pdocforkids; Memphis (TN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

401(k) matching

Paid time off

Dental discounts for employees' common

Leadership development

Job summary

Pediatric Dental Care of Memphis is seeking an experienced Admin Director to lead administrative teams across multiple locations, standardize processes, and uphold high standards of service. This role focuses on consistency, accountability, and operational excellence throughout the organization.

The Admin Director will audit SOPs, policies, and workflows, review reporting for accuracy, and partner with the Operations Director to identify improvements.

Qualifications

• Proven Director-level or senior leadership experience.
• Experience leading, coaching, and developing other leaders.
• Ability to audit, report on KPIs, and ensure accountability.
• Strong communication skills and difficult conversations handled professionally.

Responsibilities

• Lead, coach, and support administrative leads across multiple locations.
• Standardize administrative processes, procedures, and expectations.
• Conduct regular audits of SOPs, policies, workflows, and responsibilities.
• Review administrative reporting for accuracy and timeliness; follow up on discrepancies.
• Identify operational issues with the Operations Director and implement improvements.
• Hold leaders accountable for performance and adherence to company standards.
• Provide feedback and insights to improve SOPs and processes.
• Oversee patient complaints handling and service recovery; escalate as needed.
• Monitor KPIs and ensure alignment between call teams and offices.
• Model a WOW experience through exceptional communication and hospitality.

Skills

Leadership

Coaching

Auditing

KPIs

Communication

Conflict management

Multi-location leadership

Job description

Pediatric Dental Care of Memphis is looking for an experienced, people-focused leader to join our team as anAdmin Director.

The Admin Director is responsible for leading and supporting administrative teams across multiple locations while ensuring consistency, accountability, and operational excellence across the organization.

We are looking for a Director who not only leads well, but who creates a WOW experience through their own leadership. This person should make people feel valued, supported, respected, and cared for while also holding teams to a high standard.

This role is about more than managing day-to-day administrative operations. The Admin Director will ensure that all locations are following the same processes, standards, SOPs, and administrative expectations, while identifying gaps, auditing performance, and helping leaders improve.

WHAT YOU’LL DO

• Lead, coach, and support administrative leads across multiple locations.
• Ensure continuity and consistency across all offices by standardizing administrative processes, procedures, and expectations.
• Conduct regular audits to ensure SOPs, policies, workflows, and administrative responsibilities are being completed correctly and consistently.
• Review administrative reporting for accuracy, completeness, and timeliness, and follow up on discrepancies or trends.
• Partner with the Operations Director to identify operational issues, develop solutions, and implement improvements.
• Hold administrative leaders accountable for performance, follow-through, and adherence to company standards.
• Provide feedback, recommendations, and operational insight on SOPs and processes to help identify areas for improvement. Communicate suggestions to the Operations Director, who will develop, update, and implement the final processes.
• Identify recurring issues and work with leaders to address root causes rather than simply fixing individual problems.
• Support leaders with team member concerns, performance issues, conflict, and difficult conversations.
• Oversee the administrative side of patient complaints and service recovery, ensuring concerns are handled professionally, consistently, and appropriately escalated.
• Provide leadership and accountability for the Call Team, including monitoring KPIs, performance, call quality, scheduling, follow-up, and consistency between the Call Team and individual offices.
• Use reporting, audits, and performance data to identify opportunities for coaching, accountability, and improvement.
• Model and promote a WOW experience for every patient, family, and team member through exceptional communication, professionalism, hospitality, and follow-through.
• Maintain professionalism, confidentiality, and appropriate judgment when handling sensitive team member and patient matters.

WHAT WE’RE LOOKING FOR

We’re looking for a Director who:

• Has proven Director-level, management, or equivalent leadership experience.
• Has experienceleading, coaching, and developing other leaders.
• Is a confident, approachable, and accountable leader who naturally creates a WOW experience for the people around them.
• Understands the importance of consistency across multiple locations or teams.
• Is comfortable with auditing, reporting, KPIs, and performance accountability.
• Can hold people accountable while maintaining strong, positive relationships.
• Has excellent judgment and knows when to act independently and when to involve the Operations Director.
• Communicates clearly and handles difficult conversations and conflict professionally.
• Has experience implementing, improving, and enforcing SOPs and operational processes.
• Is highly organized, dependable, detail-oriented, and able to manage multiple priorities.
• Enjoys coaching and developing leaders.
• Looks for solutions and follows issues through to resolution.
• Understands the importance of fairness, confidentiality, consistency, and follow-through.
• Takes pride in creating exceptional experiences for both patients and team members.

REQUIRED QUALIFICATIONS

• Proven Director-level or senior leadership experience.
• Demonstrated experience leading, coaching, and holding leaders accountable.
• Strong communication, organization, problem-solving, and decision-making skills.
• Experience managing performance, conflict, team member concerns, and difficult conversations.
• Ability to work across multiple locations, teams, and priorities.
• Demonstrated ability to establish consistency, follow processes, and maintain accountability.

PREFERRED EXPERIENCE

• Dental or healthcare experience.
• Multi-location healthcare or dental leadership experience.
• Experience with dental or healthcare administrative systems and workflows.
• Call center or centralized scheduling experience.
• Experience managing or monitoring operational KPIs and performance reporting.

We are interested in theperson behind the resume — their leadership ability, judgment, initiative, and desire to make a difference.

WHY THIS ROLE MATTERS

The Admin Director will have a direct impact on how consistently our offices operate, how our leaders perform, how accurately our administrative work is completed, and how our patients and team members experience Pediatric Dental Care.

We’re looking for someone who doesn’t just identify what needs to be fixed — they create consistency, bring people together, establish accountability, and create a WOW experience along the way.

If you are a leader who genuinely loves people, believes in high standards, enjoys solving problems, and understands that how we make people feel matters just as much as what we accomplish, we’d love to meet you.

WHAT WE OFFER

• Competitive hourly rate
• Monthly performance-based production bonus
• 401(k) with company matching
• Paid time off
• Dental care and orthodontic discounts for employees’ children
• Supportive, team-oriented environment focused on patient-centered care
• Opportunities for professional growth and leadership development