Pediatric Orthdontic Dental Assistant Lead

Smile More Brands LLC; Memphis (TN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Monthly production bonus

401(k) with company matching

Paid time off

Dental care for employees’ children

Professional growth opportunities

Job summary

Pediatric Dental Care of Memphis is seeking an experienced Orthodontic Office Lead to oversee the daily operations of the orthodontic department. You will lead a small team, support consultations, manage financial discussions and payment coordination, train staff, and ensure patients and families receive an exceptional experience.

The ideal candidate balances leadership with hands-on support, is confident in orthodontic workflows, and can coach others while maintaining high standards of

Qualifications

• Previous orthodontic office experience preferred.
• Previous leadership, team lead, or supervisory experience required.
• Experience with orthodontic consultations and treatment presentation preferred.
• Experience discussing payment options and coordinating patient financial matters preferred.
• Strong communication, organization, and problem‑solving skills.
• Ability to train, coach, and hold team members accountable.

Responsibilities

• Lead orthodontic team members and coach on workflows, procedures, and consultations.
• Oversee daily department operations and ensure proper coverage.
• Manage consultations and guide patients through treatment options and next steps.
• Coordinate post-consultation financial discussions and payment options with families.
• Monitor consultation-to-close ratio and coordinate with Billing on questions and accounts.
• Maintain accurate patient records and required documentation.
• Ensure a welcoming, patient-centered environment and professional work culture.

Skills

Leadership experience

Team training

Communication

Organization

Problem-solving

Confidentiality

Job description

Pediatric Orthdontic Dental Assistant Lead

FullTime Memphis, TN, US

2 days ago Requisition ID: 1043

Pediatric Orthodontic Office Lead

Position Summary

Pediatric Dental Care of Memphis is seeking an experienced, organized, and people-focused Orthodontic Office Lead to oversee the daily operations of the orthodontic department. This individual will lead and support a small team, assist with orthodontic consultations, manage financial discussions and payment coordination, train team members, and help ensure patients and families receive an exceptional experience.

The ideal candidate is confident in orthodontic office operations, comfortable coaching others, and willing to step in wherever needed. This role requires someone who can balance leadership responsibilities with hands-on support, financial coordination, and accountability for consultation outcomes to maintain an efficient, organized, and patient-centered environment.

Key Responsibilities

Team Leadership and Training

• Lead, support, and hold orthodontic team members accountable for their daily responsibilities.
• Train new and existing team members on orthodontic workflows, office procedures, and consultation processes.
• Provide hands‑on coaching and support to improve team performance and consistency.
• Help coordinate daily assignments and ensure appropriate coverage.
• Communicate team concerns, staffing needs, and operational issues to the Operations Director.
• Help maintain a positive, respectful, and team-oriented work environment.

Orthodontic Consultations and Patient Experience

• Perform orthodontic consultations within the scope of training, credentials, and established office protocols.
• Train and coach team members on conducting consultations and explaining orthodontic treatment options, processes, and next steps.
• Help patients and parents understand the consultation process and feel comfortable asking questions.
• Assist with treatment presentation and ensure patients and families understand their recommended treatment and next steps.
• Monitor consultation follow‑up and help ensure prospective patients are contacted appropriately.
• Step in to assist with consultations and patient flow when needed.
• Take responsibility for post‑consultation financial discussions, including reviewing payment options and helping families understand the financial steps required to proceed with treatment.

Financial Coordination and Consultation Conversion

• Oversee the financial components of the orthodontic consultation process, including payment options, financial questions, and coordination with patients' responsible parties.
• Maintain a 75% scheduled consultation-to-close ratio.
• Work closely with PDC's Billing team to answer financial questions, clarify account‑related concerns, and coordinate financial communication with patients' responsible parties.
• Ensure payment options and financial expectations are communicated clearly and consistently to patients and families.
• Follow established office procedures for financial discussions, documentation, and follow‑up.
• Monitor consultation outcomes, identify barriers to treatment acceptance, and implement appropriate follow‑up efforts.
• Communicate recurring financial concerns, conversion challenges, and opportunities for improvement to the appropriate leadership team.

Daily Operations

• Oversee the daily workflow of the orthodontic department to support efficiency and organization.
• Help ensure schedules are managed appropriately and patient flow remains on track.
• Identify workflow issues and work with the team to resolve them.
• Ensure office procedures, established protocols, and documentation requirements are followed.
• Assist with maintaining accurate patient records and completing required documentation.
• Help prepare the department for the day and ensure responsibilities are completed before closing.

Inventory and Supplies

• Monitor orthodontic supplies and inventory levels.
• Place orders as needed and help prevent shortages or unnecessary overstocking.
• Track supply usage and communicate equipment or supply needs.
• Help ensure instruments, equipment, and work areas are properly maintained and organized.

Performance and Accountability

• Monitor key operational areas, including consultation follow‑up, consultation-to-close ratio, scheduling, patient flow, financial coordination, and completion of assigned tasks.
• Identify opportunities to improve efficiency, patient experience, financial coordination, and team performance.
• Help implement new processes and reinforce existing standard operating procedures.
• Communicate recurring concerns, training needs, and opportunities for improvement to the Operations Director.
• Assist with onboarding and training plans for new orthodontic team members.
• Hold team members accountable for assigned responsibilities and consistently reinforce established PDC standards.

Patient and Family Experience

• Model the practice's WOW experience by ensuring patients, parents, and team members feel valued, supported, respected, and cared for.
• Maintain a welcoming and professional environment.
• Address patient and parent concerns appropriately and escalates issues when needed.
• Set the example for communication, teamwork, professionalism, and compassionate care.
• Ensure financial conversations are handled with professionalism, clarity, and compassion so families feel informed and supported throughout the treatment process.

Qualifications

• Previous orthodontic office experience preferred.
• Previous leadership, team lead, or supervisory experience required.
• Experience with orthodontic consultations and treatment presentation preferred.
• Experience discussing payment options and coordinating patient financial matters preferred.
• Strong communication, organization, and problem‑solving skills.
• Ability to train, coach, and hold team members accountable.
• Comfortable balancing leadership responsibilities with hands‑on patient and team support.
• Ability to manage competing priorities in a busy clinical environment.
• Familiarity with orthodontic scheduling, treatment coordination, inventory, and office workflows.
• Ability to monitor performance metrics and work toward established consultation conversion goals.
• Commitment to patient confidentiality, accurate documentation, and established clinical protocols.

Success in This Role Looks Like

• The orthodontic team understands its responsibilities and receives consistent support and direction.
• Consultations are handled confidently and consistently, with appropriate training and follow‑up.
• The department maintains a 75% scheduled consultation-to-close ratio.
• Patients and families receive clear, consistent communication regarding treatment recommendations and payment options.
• Financial questions and account‑related concerns are coordinated effectively with PDC's Billing team and patients' responsible parties.
• Daily operations run efficiently, with minimal avoidable delays or workflow disruptions.
• Supplies are available and inventory is maintained appropriately.
• Team members are trained, supported, and held accountable.
• Patients and families receive a consistent, positive experience.
• Operational concerns, financial barriers, and opportunities for improvement are identified early and communicated to leadership.

What We Offer

• Competitive hourly rate
• Monthly production bonus
• 401(k) with company matching
• Paid time off
• Dental care and orthodontic discounts for employees’ children
• Supportive, team-oriented environment focused on patient-centered care
• Opportunities for professional growth and leadership development