Admin Director of Operations & WOW Experience

ADP, Inc.; Memphis (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive hourly rate

Monthly performance-based bonus

401(k) with company matching

Paid time off

Dental care discounts for employees’/p

Supportive, team-oriented environment

Leadership development opportunities

Job summary

Pediatric Dental Care of Memphis is seeking an Admin Director to lead administrative teams across multiple locations, ensuring consistency and operational excellence. The role focuses on standardizing processes, auditing performance, and improving leadership effectiveness to deliver a WOW experience for patients and staff.

The Admin Director will monitor KPIs, support leaders with team concerns, and ensure professional handling of patient issues while upholding confidentiality and high standards

Qualifications

• Proven Director-level or senior leadership experience.
• Experience leading, coaching, and developing other leaders.
• Comfortable auditing, reporting, KPIs, and accountability.
• Ability to work across multiple locations and priorities.
• Strong communication, organization, problem-solving, and decision-making skills.

Responsibilities

• Lead, coach, and support administrative leads across multiple locations.
• Standardize administrative processes, procedures, and expectations across all offices.
• Conduct regular audits to ensure SOPs, policies, workflows, and responsibilities are followed.
• Review administrative reporting for accuracy and timeliness, and address discrepancies.
• Partner with the Operations Director to identify issues and implement improvements.
• Provide feedback and operational insight to improve SOPs and processes.

Job description

Pediatric Dental Care of Memphis is seeking an Admin Director to lead administrative teams across multiple locations, ensuring consistency and operational excellence. The role focuses on standardizing processes, auditing performance, and improving leadership effectiveness to deliver a WOW experience for patients and staff.

The Admin Director will monitor KPIs, support leaders with team concerns, and ensure professional handling of patient issues while upholding confidentiality and high standards