Admin/Clerical

Youngwilliams Pc; Jackson (MS); On-site; USD 28,000 - 38,000; Full time

Job summary

Youngwilliams Pc in Mississippi Jackson is seeking an Admin/Clerical professional to greet visitors, manage the lobby, respond to inquiries, and route information to staff. The role handles client communications face-to-face and via phone, and supports case specialists with routine tasks.

The position requires a high school diploma or equivalent, attention to detail, and the ability to maintain confidentiality while processing applications and records in a fast-paced service environment at

Qualifications

• High School Diploma or equivalent years of experience.
• Experience handling customer inquiries and information requests.
• Ability to maintain confidentiality and manage records securely.

Responsibilities

• Greet visitors and customers, manage lobby and logs.
• Respond to walk-in and phone inquiries with accurate information.
• Provide information courteously and professionally to customers.
• Coordinate with Case Specialists or Supervisors as needed.
• Enter service applications into automated systems and file records.
• Assist with mailing, emails, and daily task-based activities.

Skills

Customer service

Data entry

Office organization

Education

High School Diploma or equivalent years of experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Full Service MS - Jackson Medical Mall, Jackson, MS, US

Summary of Position

The Admin/Clerical position is responsible for providing accurate and complete information to customers. This includes responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is required. This position involves retrieving computer generated data to answer questions and updating those computer records. The Admin/Clerical must be able to respond to and assist customers face to face in a variety of situations. In addition to customer service responsibilities, the Admin/Clerical is also responsible for various task-based activities.

• Greets visitors and customers to the office, maintains appointment and visitor logs.
• Maintains lobby area in a neat, professional environment and ensures appropriate handbooks and brochures are available in lobby area.
• Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer.
• Provides information to customers in a courteous, polite and professional manner.
• Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures.
• Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services.
• Enters applications for service into automated computer system and assembles new child support files.
• Refers custodial and non-custodial parents who require a more in-depth interview to appropriate staff as needed.
• Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation.
• Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily.
• Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
• Monitors fax machine and distributes faxes periodically throughout each day; maintains paper supply in copiers and facsimile machines.
• Provides administrative/clerical assistance to case specialists/supervisors as needed.
• Initiates follow-up case status calls to customers as required.
• Works daily alerts and other task-based activities as time permits
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or equivalent years of experience.