Admin & Call Center Specialist - Permits & Rebates

Macs Plumbing Inc; Elk Grove (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Competitive Compensation

Paid Time Off

Job summary

Macs Plumbing Inc. seeks an Administrative Assistant / Call Center Representative to support HVAC and plumbing operations in Elk Grove. You will manage permits, rebates, inspections, and customer communications while coordinating with inspectors, utilities, and internal teams.

The role requires strong organization, comfort on the phone, and the ability to manage multiple deadlines while delivering professional service to customers and vendors.

Qualifications

• High school diploma or GED required.
• Experience in administrative, call center, permitting, or customer service roles preferred.
• Experience with HVAC or plumbing permits and rebates is a plus.

Responsibilities

• Prepare, mail, and track permit packets and final permit letters to customers.
• Draft and distribute emails, letters, and internal correspondence.
• Assist with reports, compliance tracking, and recordkeeping.

Skills

Communication skills

Customer service

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Word

Outlook

Job description

Macs Plumbing Inc. seeks an Administrative Assistant / Call Center Representative to support HVAC and plumbing operations in Elk Grove. You will manage permits, rebates, inspections, and customer communications while coordinating with inspectors, utilities, and internal teams.

The role requires strong organization, comfort on the phone, and the ability to manage multiple deadlines while delivering professional service to customers and vendors.