Admin Assistant MECCS Division

Transformation Unit; Lancaster (Lancaster County); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Job summary

University Hospitals of Morecambe Bay NHS Foundation Trust in Lancaster is seeking an Admin Assistant to provide comprehensive secretarial support to the MECCS specialties teams at Royal Lancaster Infirmary. You should have current admin experience and a good standard of English.

Knowledge of medical terminology and IT systems is advantageous; training will be provided. You must be flexible, with excellent communication and organisational skills, and able to work well in a team while maintaining

Qualifications

• GCSE Maths and English or equivalent.
• Audio typing or equivalent qualification or experience.
• Previous Admin or Secretarial experience.
• Knowledge of data protection and confidentiality.
• Experience of working with a digital dictating system.
• Familiarity with Lorenzo hospital administration system is advantageous.

Responsibilities

• Receiving and responding to telephone calls and queries from patients and staff.
• Scheduling clinical outpatient appointments.
• Entering data into the hospital patient administration system – Lorenzo.
• General administration to support the Team Leaders and Consultants.

Skills

Data protection knowledge

Clear communication

Proficiency in English

Team player

Attention to detail

Medical terminology knowledge

Lorenzo system knowledge

Education

GCSE Maths and English or equivalent

Audio typing qualification or experience

Previous NHS admin/secretarial experience

Job description

Main area Admin & Clerical Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Part time
• Job share
• Flexible working

32 hours per week (32 hours per week- 3x roles) Job ref 331-8031323-UHMB

Employer University Hospitals of Morecambe Bay NHS Foundation Trust Employer type NHS Site Royal Lancaster Infirmary Town Lancaster Salary £25,272 per annum Salary period Yearly Closing 16/10/2026 23:59

NHS AfC: Band 2

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

We have a vacancy for an enthusiastic, well-motivated Admin Assistant to join our Team providing comprehensive secretarial support to the MECCS specialities teams at Royal Lancaster Infirmary. Current or recent administrative experience, is essential together with a good standard of English. Knowledge of medical terminology and IT systems would be an advantage, although training will be given.

You will be required to work flexibly, the successful candidate will possess excellent communication and organisational skills and have the ability to work well in a Team and adapt to change as required. The maintenance of patient confidentiality and excellent customer care skills are essential.

Main duties of the job

This is an ideal opportunity for personal development enabling the post holder to develop their skills and knowledge working alongside medical and nursing staff within this busy, but friendly environment.

• Receiving and responding to telephone calls and queries from patients, general practitioners, Hospital Trust outpatient staff, Medical secretaries and other support staff in relation to outpatient appointments.
• Inviting patients, in chronological order, for clinical outpatient sessions with clinician’s booking rules, mutually agreeing an appropriate date and time with the patient and sending confirmation of appointment to the patient.
• Entering data and updating confidential information onto the hospital patient administration system – Lorenzo.
• General administration and clerical duties as and when required, supporting the Team Leaders, the Specialty Secretaries, Consultants and their teams.

Working for our organisation

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Education and qualifications

• GCSE Maths and English or equivalent
• Audio typewriting or equivalent qualification or experience
• Previous Admin or Secretarial experience

Experience

• Previous NHS administration and/or secretarial experience
• Audio typing experience
• Experience of working with a digital dictating system

Skills, ability and knowledge

• Knowledge of data protection and the requirement for confidentiality
• Evidence of clear communication, skills, with the ability to use tact and diplomacy at all times
• Proficiency in English Language
• Able to work following instruction and procedures
• Ability to work as part of a team
• Accuracy and attention to detail
• Knowledge and use of medical terminology
• Knowledge of the Lorenzo computer system

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be EffortlesslyInclusive .

The trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
We reserve the right to close a job advert early where sufficient applications have been received.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert
If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 4 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new roleincluding: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.