Operational Support Manager

Liverpool University Hospitals NHS Foundation Trust; United States; Remote; USD 48,000 - 61,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is offering a 4-month fixed-term, 1 WTE Band 6 Operational Support Manager role within the Department of Medicine for Older People, Therapies, Psychology and ToCH Care Group. Reporting to the General Service Manager, you will help deliver operational services across the speciality/specialities.

You will monitor national and local KPIs, drive service improvement, handle day-to-day operational issues, arrange regular team meetings, and support

Qualifications

• Degree level or equivalent experience.
• Line management/ business qualification or equivalent.
• Recent demonstrable experience of operational management with responsibility for supporting operational delivery including clinical quality, people management, budget understanding and delivery of targets.
• Experience of staff management including recruitment, sickness management and delivering staff appraisals; understanding and appreciation of diversity.
• Knowledge of NHS access targets and governance.

Responsibilities

• Support the General Service Manager with delivering speciality/specialities operational services.
• Monitor national and local KPIs and escalate risks where needed.
• Oversee service improvement and ensure operational processes and plans are followed.
• Instigate programmes of work and changes within delegated specialities.
• Chair regular team meetings and ensure actions are completed.

Skills

Degree level or equivalent

Line management qualification

Operational management experience

Staff management experience

Diversity awareness

NHS access targets knowledge

Education

Degree level or equivalent experience

Job description

An exciting opportunity has arisen for a 4 month fixed term contract, 1 WTE Band 6 Operational Support Manager within the Department of Medicine for Older People, Therapies, Psychology and ToCH Care Group. Reporting to the General Service Manager the post holder will be an integral member of the speciality/specialities management team. Working with the General Service Manager overseeing the delivery of operational services within a specified speciality/specialities and will contribute to the Care Group's overall objectives. The Operational Support Manager will assist in the monitoring of operational performance within the speciality/specialities advising the General Service Manager as necessary.; specifically, the Operational Support Manager will ensure effective and timely management of the speciality/ specialities screening standards and KPI's, ensuring risks are escalated appropriately to the Speciality Management team. The post holder will work closely with other specialities within the Care Group and understand cross cutting work which affects the other Care Groups within their Division., Specifically, the Operational Support Manager is responsible for: Supporting the General Service Manager with the delivery of the speciality/specialities operational services. This will include monitoring of both national and local Key Performance Indicators. The Operational Support Manager will have experience in overseeing service improvement, and will possess personal qualities and skills to deal competently with day-to-day operational issues as they arise The Operational Support Manager will ensure existing operational processes and plans are adhered to. This will include assisting the team to instigate programmes of work and operational change within the delegated speciality/specialities. They will support work streams within their speciality to contribute to the achievement of the CIP target for the speciality/specialities. The Operational Support Manager will be visible and on-hand to deal with queries from the administration and screening staff within their speciality/specialities. Arrange and chair regular team meetings, ensuring that agreed actions are completed.

• Degree level or equivalent experience
• Line Management/ Business qualification or equivalent, Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.
• Experience of staff management including recruitment, sickness management and ability to deliver meaningful staff appraisals, Understanding and appreciation of diversity
• Knowledge and understanding of relevant NHS access targets

Desirable criteria

• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
• Knowledge of governance arrangements and standards in the NHS, Communication skills, to include but not exclusively, mediation, negotiation and training skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Coaching & values led management style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• Use of data and information, including preparing responses to issues often within tight timescales.
• Ability to support business planning processes on behalf of the speciality /specialities
• Monitor speciality/specialities activity plans to meet challenging performance targets within tight financial controls
• Monitor agreed policy on behalf of the speciality/specialities
• IT literate and able to use standard office software and bespoke systems.
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.

Desirable criteria

• Demonstrate competent project management skills

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday. The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.