Clerk/Receptionist - Urology

Liverpool University Hospitals NHS Foundation Trust; United States; Remote; USD 28,000 - 33,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital and Royal Liverpool University Hospital.

The Trust is part of NHS University Hospitals of Liverpool Group, formed by LUHFT and Liverpool Women's NHS Foundation Trust in 2024. A full-time reception post is available across The Royal Hospital and Aintree Site, requiring excellent communication and interpersonal skills.

Qualifications

• Ability to communicate clearly in written & spoken word.
• Ability to develop effective interpersonal relationships with colleagues in the Healthcare setting.
• Basic Computer Skills, NVQ level 2/equivalent, Suitable work / life experience, Previous experience in a caring role.

Responsibilities

• Reception duties: first point of contact for visitors, patients and staff.
• Provide administration support and general reception cover.
• Cross-site working between The Royal Hospital and Aintree Site.
• Booking and outgoing appointments; preparing clinics.
• Liaise with all staff and departments across the Hospital and provide friendly customer care.

Skills

Communication

Interpersonal skills

Telephone skills

Customer care

Keyboard skills

Education

NVQ level 2 or equivalent

Care experience

Suitable work/life experience

Tools

Basic Computer Skills

Job description

Reception is staffed between Monday to Friday. First point of contact for visitors, patients and staff. Telephone and email enquiries Cross Site working Liaising with all staff and departments across the Hospital Training will be provided Booking / Outcoming appointments Preparing Clinics, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. The successful candidate will be working cross site over The Royal Hospital and Aintree Site and must have excellent and communication skills, face to face and telephone as this role is the first point of contact for patients and visitors to the Hospital. Providing administration support and general reception cover, you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care Multi-task at busy reception area,

Desirable criteria

• Ability to communicate clearly in written & spoken word
• Ability to develop effective interpersonal relationships with colleagues in the Healthcare setting
• Basic Computer Skills, NVQ level 2/equivalent, Suitable work / life experience, Previous experience in a caring role

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

There is 1 full time post working Monday - Friday Cross Site (37.5 hours). Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18th birthday.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The organization has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers) are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.