ADMIN ASSISTANT/IT DEPT

CL febc200c 5d16 4962 9dc8 be53e38b4634; San Antonio (TX); On-site; USD 27,000 - 42,000; Full time

Job summary

The Administrative Assistant / IT at Central Office provides daily technology operations support, helps manage user accounts, devices, inventory, and IT projects. This role delivers Tier 1 and Tier 2 support and collaborates with campus IT personnel to ensure smooth technology operations.

Ideal candidates will have basic IT knowledge, strong organizational and communication skills, and the ability to troubleshoot across Windows, ChromeOS, and Google/Microsoft 365 platforms.

Qualifications

• High School Diploma or GED required.
• Associate Degree in Information Technology, Computer Science, or a related field preferred.
• Experience in IT support, technical operations, or a related role preferred.

Responsibilities

• Provide Tier 1 and Tier 2 technical support by phone, email, remote support, or in person.
• Troubleshoot computers, Chromebooks, printers, software, Wi-Fi, network connectivity, and other technology-related issues.
• Set up, configure, deploy, maintain, collect, and replace computers, monitors, printers, Chromebooks, and other IT equipment.
• Create, update, suspend, archive, and manage user accounts, groups, permissions, passwords, and access according to established procedures.
• Install, configure, update, administer, and manage assigned software applications and technology platforms, including user access, licensing, configurations, and vendor support.
• Assist with Google Workspace for Education, Microsoft 365, device management, and other systems assigned by the Central Office IT Department.
• Document, monitor, and follow up on support requests and resolutions in the IT help desk system.
• Maintain accurate technology inventory, asset, warranty, licensing, and system documentation.
• Support campus IT personnel and assist with district-wide technology projects, deployments, testing readiness, cybersecurity initiatives, and system upgrades.
• Escalate complex technical, network, cybersecurity, or system issues to the Central Office IT Department.
• Follow IT security policies and procedures.
• Provide friendly and professional customer service to all users.
• Perform other duties as assigned.

Skills

Windows

ChromeOS

Google Workspace for Education

Microsoft 365

Business applications

Computer hardware

Troubleshooting

Networking

Printers

Organizational skills

Communication

Customer service

Documentation

Task prioritization

Independent troubleshooting

Multi-tasking

Education

High School Diploma or GED

Associate Degree in Information Technology, Computer Science, or related field

Experience in IT support, technical operations, or related role

Tools

Google Workspace for Education

Microsoft 365

Windows

ChromeOS

Job description

Job Details

• Position: Administrative Assistant / IT
• Department/Campus: Central Office
• Reports to: Director of Information Technology
• FLSA Status: Non-Exempt
• Pay Grade: PG-1060 ($19.50 - $30.17 hourly)
• Job Type: Full Time
• Work Hours: Normal Work hours (225 days)

JOB ROLE: The Administrative Assistant / IT supports the daily technology operations of the Central Office IT Department. This position provides technical support, manages assigned software platforms, assists with user accounts, devices, inventory, and technology projects, and supports campus IT personnel as needed.

QUALIFICATIONS:

• High School Diploma or GED required.
• Associate Degree in Information Technology, Computer Science, or a related field preferred.
• Experience in IT support, technical operations, or a related role preferred.

KNOWLEDGE AND SKILLS:

• Working knowledge of Windows, ChromeOS, Google Workspace for Education, Microsoft 365, and common business applications.
• Basic knowledge of computer hardware, software, networking, Wi-Fi, printers, and troubleshooting.
• Strong organizational, communication, customer service, and documentation skills.
• Ability to prioritize tasks, troubleshoot independently, and manage multiple requests efficiently.

KEY RESPONSIBILITIES:

• Provide Tier 1 and Tier 2 technical support by phone, email, remote support, or in person.
• Troubleshoot computers, Chromebooks, printers, software, Wi-Fi, network connectivity, and other technology-related issues.
• Set up, configure, deploy, maintain, collect, and replace computers, monitors, printers, Chromebooks, and other IT equipment.
• Create, update, suspend, archive, and manage user accounts, groups, permissions, passwords, and access according to established procedures.
• Install, configure, update, administer, and manage assigned software applications and technology platforms, including user access, licensing, configurations, and vendor support.
• Assist with Google Workspace for Education, Microsoft 365, device management, and other systems assigned by the Central Office IT Department.
• Document, monitor, and follow up on support requests and resolutions in the IT help desk system.
• Maintain accurate technology inventory, asset, warranty, licensing, and system documentation.
• Support campus IT personnel and assist with district-wide technology projects, deployments, testing readiness, cybersecurity initiatives, and system upgrades.
• Escalate complex technical, network, cybersecurity, or system issues to the Central Office IT Department.
• Follow IT security policies and procedures.
• Provide friendly and professional customer service to all users.
• Perform other duties as assigned.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Light work; may require occasional lifting and moving of technology equipment.
• Nights and weekend activities may occasionally be required.
• Position is based in a Central Office setting and may involve prolonged desk work, walking, and standing.
• Moderate travel between district locations is required.