Field Service Administrator

Express Employment Professionals - Cincinnati East; Beaumont (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Beaumont, TX is seeking a Field Service Administrator to coordinate field service schedules, dispatch technicians, and maintain clear communication with customers and internal teams to ensure accurate documentation and smooth job execution.

You will support invoicing, job costing, and parts orders, maintain records in the ERP system, and help keep projects on time and within budget while providing strong customer service and meticulous

Qualifications

• High school diploma or equivalent (associate degree preferred).
• 2+ years administrative experience, preferably in field service/dispatch/technical service.
• Experience with MRP/ERP systems (e.g., Sage, SAP, Odoo, GSS) is a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate field service schedules, dispatch technicians, and maintain communication throughout job execution.
• Prepare service reports, job files, and documentation for field service operations.
• Support invoicing, job costing, and parts ordering for field service jobs.
• Ensure timely processing of work orders, quotes, and customer follow-ups.
• Serve as a liaison between customers, technicians, and internal departments.
• Track technician time and job status updates in MRP/ERP system.
• Maintain accurate records of field activities and customer communications.
• Assist in maintaining inventory for field service-related parts and equipment.
• Maintain jobs pertaining to repairs, production, field service, and exchanges.
• Work closely with Service Center Foreman to schedule jobs.
• Work closely with Purchasing, Expediting and Suppliers to ensure timely and often expedited delivery parts.

Skills

Organizational skills

Multitasking

Verbal & written communication

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

MRP/ERP systems (Sage, SAP, Odoo, GSS)

Job description

Job Posting #1: Field Service Administrator

Job Title: Field Service Administrator/ Job Coordinator
Location: Beaumont, TX
Job Type: Full-Time
Department: Field Service / Operations

Position Summary:

We are seeking a proactive and detail-oriented Field Service Administrator to support our field service operations. This role will serve as the central point of coordination between customers, technicians, and internal departments to ensure the seamless execution of field service jobs, accurate documentation, and top-tier customer support.

Key Responsibilities:

• Coordinate field service schedules, dispatch technicians, and maintain communication throughout job execution.

• Prepare service reports, job files, and documentation for field service operations.

• Support invoicing, job costing, and parts ordering for field service jobs.

• Ensure timely processing of work orders, quotes, and customer follow-ups.

• Serve as a liaison between customers, technicians, and internal departments.

• Track technician time and job status updates in MRP/ERP system.

• Maintain accurate records of field activities and customer communications.

• Assist in maintaining inventory for field service-related parts and equipment.

• Maintain jobs pertaining to repairs, production, field service, and exchanges.

  Work closely with Service Center Foreman to schedule jobs.

  Work closely with Purchasing, Expediting and Suppliers to ensure timely and often expedited/rush delivery parts needed for jobs.

  Establish and maintain a communicative, coordinated, and cooperative relationship with the other departments in the organization as well as with customers.

  Develop detailed job costing and maintain bill of materials to ensure consistent pricing and delivering required margins set forth in CFI policy.

  Schedule daily jobs, projects and assign appropriate technicians.

  Monitor efficiency of jobs, projects and repairs and course correct as needed.

  Ensure all projects are delivered on time and within budget.

Qualifications:

• High school diploma or equivalent (associate degree preferred).

• 2+ years administrative experience, preferably in field service, dispatch, or technical service.

• Experience with MRP/ERP systems (e.g., Sage, SAP, Odoo, GSS) is a plus.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Strong organizational skills and ability to multitask in a fast-paced environment.

• Excellent verbal and written communication skills.

Key Traits:

• Dependable and organized

• Customer service oriented

• Strong attention to detail

• Works well independently and in a team environment

• Team oriented and spirited

  Dependable, high integrity

  Strong interpersonal communication skills (both written and oral)

  Organized and able to handle multiple assignments with strict deadlines

Work Environment:

• Office-based with regular interaction with shop and field personnel.

• Occasional requirement to visit shop or job sites.