Address Confidentiality Program Support / Administrative Assistant II

Colorado; Denver (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

The State of Colorado is seeking an Administrative Assistant II to serve as a primary point of contact for the Address Confidentiality Program. This role involves responding to inquiries, managing program correspondence, and supporting participant mail and casework. Ideal candidates should possess strong communication skills and relevant experience, contributing to public service in a meaningful way.

Benefits

Competitive compensation package

Comprehensive benefits options

Opportunities for career growth

Qualifications

• Two years of experience in customer service or similar role responding to varied communication.
• Education and experience can be combined to meet two-year minimum.

Responsibilities

• Provide program support for the Address Confidentiality Program.
• Process participant-related casework and manage program correspondence.
• Sort and forward mail for program participants.

Skills

Excellent written and verbal communication skills

Strong organizational skills and attention to detail

Time-management skills

Ability to work independently

Experience in customer service

Education

Relevant education/experience equal to two (2) years

Tools

Microsoft Office

Salesforce

Job description

This position is only open to Colorado state residents.

Note: This posting may fill more than one vacancy.

Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents, helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying.

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What Happens After You Apply

Colorado for All Philosophy: Colorado for All means working toward a Colorado where everyone has the opportunity to succeed. It means we support the basic human rights of our neighbors regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education level, disability, socio-economic status, or any other visible or invisible identity.

The Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees, innovative solutions, and constructive partnerships.

DPA provides a wide range of programs and services, from custodial & maintenance to financial and human resources support, which assist other state agencies in fulfilling their missions. At DPA, there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.

If your goal is to build a career that makes a difference and build greater public confidence in good government, consider joining the dedicated people of the State of Colorado; it's a chance to combine your expertise with public service. Our professionals strive to support state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.

Good Government Starts Here!

Why We Want You:

We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.

What You'll Get From Us:

In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the Benefits Overview video for details on the benefits offered to employees.

This position is a direct victim services position which serves as an initial point of contact for all program correspondence. It responds to incoming program calls, messages, and emails and provides general program information. This position will also provide program support to include mail forwarding and processing casework.

A summary of the duties and responsibilities will include, but are not limited to, the following:

Point of contact for Address Confidentiality Program /Manage Email Correspondence

• As the initial point of contact for the Address Confidentiality Program (ACP), this position will respond to phone calls and email messages and will analyze each to determine the appropriate response and when to forward to other staff members.
• This position will document calls and message content in participant files, flagging those that need follow up.
• This position will respond to general questions, inspect participant submitted forms for completeness, and ascertain missing items to communicate with participants in order to remove barriers to enrollment and participation in the program.

Mail Support

This position will assist with providing all aspects of participant mail sorting and forwarding services as required by program laws, and as directed through program policy and procedures to include sorting and repackaging mail to be forwarded to participants, recording accountable mail pieces, accepting personal service on behalf of participants, and ensuring that mailing labels for ACP households are accurate and available.

Casework

This position will process participant related casework, including but not limited to: adding participants to existing ACP households, conducting name changes, and replacing lost authorization cards and other program materials.

*A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application , but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use see resume or see attached statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

Skills-Based Hiring This position is advertised in line with the Governor’s executive order ( Executive Order 2022 015 ) focused on skills-based hiring practices that focuses on the knowledge, skills, and abilities specific to the job and aligns the hiring process accordingly. Skills-based hiring reduces potential barriers for applicants and allows for reduced bias in the hiring process by providing a direct description of skills that are unique to the duties assigned to the position with a recognition that the applicant may have developed these skills through education, training or past experiences.

Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

G3A3XX ADMINISTRATIVE ASSISTANT II

MINIMUM QUALIFICATIONS:

Experience Only:
At least two (2) years of relevant experience in responding to incoming program calls, messages, and emails and providing general program information and analyzing resources.

OR

Education and Experience:
A combination of related education and/or relevant experience in responding to incoming calls, messages, and emails and providing general information and analyzing resources equal to at least two (2) years

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:

• Previous State Service related to the work assigned to the position
• Previous experience which required the handling of confidential information
• Excellent written and verbal communication skills
• Ability to operate standard office equipment including pertinent software applications; such as Salesforce, and preparing and maintaining accurate records
• A high level of competence in MS Office, particularly Word, Excel, Google Drive/Docs/Email
• Excellent time-management skills
• Strong organizational skills and attention to detail
• Flexibility to perform a wide variety of tasks, in a wide variety of circumstances and with a diversity of individuals and/or groups
• Ability to work independently; self-directed
• Experience and/or interest in working at an agency or organization that services victims of domestic violence, stalking, and/or sexual assault

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process.

Comparative Analysis Process
The comparative analysis process for this position may consist of a structured application review, an online assessment and a structured interview.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [e-mail] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .

Employment Philosophy: The State of Colorado strives to build and maintain workplaces that value and respect all Coloradans. We are building a Colorado for All through a commitment to equal opportunity and hiring based on merit and fitness. The State is committed to non-discriminatory practices in hiring, employment, and advancement opportunities.

Accommodations : The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Heather Siegal [e-mail]