Additive Manufacturing Service Supervisor

Divergent; Long Beach (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Divergent is seeking a Service Supervisor to lead a team of Service Specialists responsible for maintaining, troubleshooting, and improving a growing fleet of Additive Manufacturing systems. You will own day-to-day service operations and drive reliability in a high-reliability environment.

This hands-on leadership role emphasizes safety, performance, and continuous improvement as you mentor technicians and establish service standards across shifts in California.

Qualifications

• Experience leading maintenance/service teams in high-reliability environments.
• Strong understanding of preventive/predictive maintenance principles.
• Ability to coach and develop technicians and managers across shifts.

Responsibilities

• Lead daily service operations with accountability for safety, equipment availability, and maintenance execution.
• Establish priorities and allocate service resources based on production requirements and equipment condition.
• Monitor spare parts inventory and communication across shifts to minimize downtime.

Job description

Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble advanced systems for some of the world’s most demanding industries. Our integrated engineering and manufacturing platform transforms complex designs into production-ready solutions, helping customers move faster, build smarter, and deliver critical systems when they matter most. Divergent is a qualified Tier 1 supplier to global automotive OEMs and supports leading U.S. aerospace and defense companies.

Join us and help push the boundaries of what can be built.

Purpose

As a Service Supervisor, you will lead a team of Service Specialists, and Lead Service Specialists responsible for maintaining, troubleshooting, and improving a growing fleet of Additive Manufacturing (AM) systems. You will own day-to-day service operations, improve equipment availability and reliability, develop technical talent, and establish the operational discipline required to support consistent, high-quality production.

This is a highly visible, hands-on leadership role for someone who thrives in high-reliability, procedure-driven environments and knows how to build teams, establish standards, solve complex technical problems, and continuously improve performance.

The Role

Own Service Operations

• Lead daily service operations with accountability for safety, equipment availability, maintenance execution, and production support.
• Establish daily priorities and allocate service resources based on production requirements, equipment condition, quality impact, safety, and business priorities.
• Ensure preventive, predictive, corrective, and emergency maintenance activities are executed safely, effectively, and in accordance with established procedures.
• Monitor equipment status, downtime, maintenance workload, and production impacts to identify risks before they affect production commitments.
• Maintain effective shift handoffs and ensure equipment issues, repair status, risks, and outstanding actions are clearly communicated across shifts and functions.
• Monitor and maintain spare parts inventory, escalating potential shortages before they happen.

Build & Lead a High-Performance Team

• Hire, train, coach, and develop a team of Service Specialists supporting additive manufacturing operations.
• Establish clear expectations for safety, quality, productivity, technical execution, and professional conduct.
• Develop technical capability and bench strength through structured training, qualification, mentoring, and cross-training.
• Identify skill gaps and create development opportunities that prepare Service Specialists for increased technical responsibility and future leadership roles.
• Provide timely performance feedback and hold team members accountable for execution, attendance, documentation, safety, and adherence to established standards.

Drive Service Discipline