ADC Administration Support Officer

CORE Community Services; Fairfield, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

CORE Community Services Ltd. seeks an administrative role focused on the Aged and Disability Programs. You will support onboarding, maintain records and coordinate services with external suppliers to ensure high-quality, person-centered care.

You will handle referrals, prepare reports, process invoices and provide backup support across the ADC team, while delivering strong customer service and documentation accuracy.

Qualifications

• Two years in a customer centric role.
• Strong interpersonal skills and resilience.
• Administrative experience in a care-focused environment.
• Excellent written and verbal communications.
• Experience working with CALD communities.
• Fluency in a second language preferred (Arabic, Vietnamese, Macedonian, etc).
• High attention to detail and ability to multitask.
• Proficiency in Microsoft Office and participant management systems (CRM).
• Ability to collaborate across teams and with external partners.

Responsibilities

• Provide a broad range of administrative support to Aged and Disability Programs.
• Engage potential participants via phone, email or in person during onboarding.
• Maintain records and databases to comply with records management processes.
• Coordinate participant services with external suppliers and ordering.
• Prepare reports and data relating to systems and spreadsheets.
• Process supplier invoices and obtain timely approvals.
• Perform quality assurance tasks including participant feedback.
• Provide back-up support to staff across ADC Service.
• Monitor and follow up referrals to ensure timely care.
• Collaborate with Care Partners, Support Advisors and rostering team.

Job description

Job Category: Community Services and Development

CORE Community Services Ltd. is a not for profit organisation serving South West Sydney for over 40 years. We provide a wide range of services, activities and programs across 5 Services – Children's Services, Youth Services, Multicultural Communities, Aged and Disability Care (ADC) and Community Engagement. Our mission is to provide tailored diverse client centric services and opportunities that support and empower vulnerable communities to thrive, resulting in the best outcomes for all individuals.

Job Description

This role is for a 12 month period.

This role is accountable for the delivery and continuous improvement of high-quality person-centered services, within budget, and aligned to CORE’s Mission, Vision and Values.

The position is required to manage and coordinate work priorities and monitor workflow in the areas of responsibility. The position has the authority to exercise a degree of autonomy within the key responsibilities and duties and will be required to exercise initiative and professional judgment where practices and direction are not clearly defined.

This position is forward facing to our staff, participants, suppliers and the community. The expectation of the role is to have a high standard of customer service.

What we're looking for:

• Strong customer service and communication skills
• Highly organised with great attention to detail
• Ability to multitask and prioritise in a busy environment

Responsibilities include:

• Provide a broad range of administrative support services to ensure effective and efficient operations to the Aged and Disability Programs.
• Engage potential participants via phone calls, emails or face-to-face meetings to provide support and guidance throughout the onboarding process.
• Maintain records and databases to comply with records management processes.
• Assist in the coordination of participant services and including external suppliers and ordering consumer products.
• Assist in the preparation of reports and data relating to Alayacare, other systems and spreadsheets as required.
• Process supplier invoices promptly and ensure they are submitted for timely approval.
• Perform quality assurance tasks including participant feedback.
• Provide back-up support to other staff members across the ADC Service as required.
• Monitor and maintain referrals ensuring prompt and effective follow up.
• Work collaboratively with Care Partners, Support Advisors and the rostering team to ensure participants receive care and support that are in line with their care plan and funding.
• Provide direct support to participants including the coordination of support services, welfare checks, processing rostering changes and other care related tasks.
• Assist in the coordination of participant services and including with external suppliers and ordering consumer products
• Provide guidance to Support Workers with non-response to attendance, PPE requests and general inquiries.
• Any other tasks as required by the Manager.

Desired Skills and Experience

Selection Criteria:

• At least two years in a customer centric role
• Strong interpersonal skills and high levels of resilience
• Proven administrative experience in a care-focused environment
• Excellent written and verbal communications skills
• Experience working with CALD communities
• Fluency in a second language (ie Arabic, Vietnamese, Macedonian, etc…) (Preferred)
• High attention to details and ability to multitask
• Proficiency in Microsoft Office and participant management systems (CRM)
• Ability to work collaboratively across teams and with external partners