ADA Specialist

Unum; Chattanooga (TN); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Short & Long-Term Disability

PTO including volunteering

401(k) with up to 9.5% employer match

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

Job summary

Unum is hiring an ADA Specialist in the Leave Management Center. The role acts as a primary contact for employers and HR, guiding ADA, FMLA, and disability-related processes. You will educate on stay at work, return to work, and workplace accommodations, coordinating with medical and vocational resources as needed.

The position emphasizes collaboration with managers, employees, and clinicians to ensure compliant, effective modifications and communications.

Qualifications

• Bachelor's Degree or equivalent, relevant business experience.
• Demonstrated experience and proficiency in disability management, leave management, workers comp.

Responsibilities

• Serve as a "single point of contact" for ADA customers' managers and HR regarding ADA, leave management, FMLA, and STD/LTD claims.
• Provide consultation and education on stay at work or return to work and ADA considerations.
• Coordinate between employer, employee and physician to obtain forms and educate on Unum's role and plans.
• Review medical information to determine worksite modification needs and coordinate evaluations.

Skills

Disability management

Leave management

Customer consultation

Education

Bachelor's Degree or equivalent

Job description

Job Posting End Date: December 20

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• *All the benefits listed above are subject to the terms of their individual Plans.

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

Important Position Details

Start Date: January 4, 2027

Minimum starting base pay is $53,651.

The ADA Specialist role is a professional level position in the Unum Leave Management Center. The ADA Specialist serves as a liaison with our customers, being a "single point of contact" for the employer to assist understanding of individual claim or leave status as well as providing consulting and education on disability related matters. The role will facilitate clear understanding of Unum communications, processes, and benefits. The ADA Specialist is positioned to educate regarding process and considerations in stay at work, return to work and workplace adjustments.

The ADA Specialist will also facilitate ADA file reviews by interacting with our customers' employees with medical conditions who request assistance in staying at or returning to work from a leave. The ADA Specialist will obtain and review medical information to make a recommendation whether the customer's employee is likely qualified for worksite assistance under various state and federal regulations. Additionally, the ADA Specialist will review the medical and job duty information to identify potential modifications that may help an employee do his or her job, coordinating with vocational and clinical resources as needed. The role will work with managers and employees to promote interaction and reach agreement on effective modifications to assist stay at work or return to work efforts, including follow ups to confirm effectiveness of modifications.

Principal Duties and Responsibilities

• Serves as a "single point of contact" for our ADA customers' managers and designated HR representatives regarding questions related to ADA, integrated leave management procedures, FMLA process, and STD/LTD claims management.
• Provides consultation and education to customer about individual readiness or projected readiness of their employee to stay at work or return to work as well as ADA considerations.
• Upon request from the employer, manage the interaction between the employer's representative, the employee, and the attending physician. The process includes, but is not limited to, obtaining the appropriate forms to be signed, providing education about Unum's role, the manager's role, and the employee's role in obtaining assistance, and facilitating discussions as needed to reach agreement on plans.
• Obtain or review medical information to determine whether to provide recommendation to customer regarding qualification of employee for worksite modification and identify possible worksite modifications for employees who present medical conditions or functional limitations that impact their abilities to perform work tasks or disrupt productivity levels. Consider when to recommend or follow through on customer's request to coordinate independent medical evaluations.
• Partner with appropriate Unum entities, including the Law Department, clinical and vocational resources, and our disability/leave organizations, to effectively deliver the service.
• Remain current in education regarding state insurance privacy laws and HIPAA and assist customer in identifying issues when communicating regarding medical information.
• Track what modifications are provided by the customer and ensure proper documentation on all interactions and customers' modification decisions.
• Perform other duties as assigned by Unum or as requested by our customer and approved by Unum.

Job Specifications

• Bachelor's Degree or equivalent, relevant business experience
• Demonstrated experience and proficiency in disability management, leave management, workers co