Leave and Disability Claims Roles

Unum Ireland; Chattanooga (TN); On-site; USD 36,000 - 68,000; Full time

Benefits offered by this job

Health benefits (medical, dental, eye)

PTO including volunteering time

401(k) with employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environment

Job summary

Unum Group is hiring at its Chattanooga-area campus for roles in integrated paid leave and benefits administration. The position supports leave, disability, and related programs, ensuring accurate processing, compliance, and timely communications with employers and employees.

Ideal candidates hold a 4-year degree or equivalent experience, with strong analytical, communication, and multi-tasking abilities. The role offers in-office work with growth potential and collaborative teams across HR and

Qualifications

• 4-year degree or relevant experience preferred.
• Experience in medical, disability claims, or leave management a plus.
• Strong decision-making, analytical, and problem-solving abilities.
• Independent judgment and critical thinking required.
• Excellent interpersonal and communication skills (phone, email, written).
• Proficiency with Windows and basic computer skills (Word, Excel, Access).
• Detail-oriented with strong organizational skills.
• Ability to perform in a fast-paced environment while managing multiple tasks and priorities.

Responsibilities

• Handle leave, STD, or paid leave claims efficiently and accurately.
• Determine eligibility for leave types (FMLA, PFML, corporate plans).
• Maintain compliance with federal, state, and company leave policies.
• Review medical certifications and related documents with internal teams as needed.
• Stay updated on changes in leave laws and industry practices.
• Maintain relationships with employer contacts, HR admins, and employees.
• Answer questions and resolve issues for employees and employers promptly.
• Coordinate with other departments to ensure smooth operations.
• Meet standards for accuracy, quality, and service in claims management.

Skills

Decision making

Analytical skills

Communication

Organization

Multi-tasking

Teamwork

Education

Bachelor's degree or equivalent

Tools

Word

Excel

Access

Job description

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Benefits

• Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• *All the benefits listed above are subject to the terms of their individual Plans.

All benefits are subject to the terms and conditions of individual Plans.

Salary

General Summary: Minimum starting hourly rate is $22.12- $24.04

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $36,000.00-$68,000.00

Locations

This is a main campus based position, applicants will work in the Chattanooga, TN, Columbia, SC, or Portland, ME office 3-5 days a week in office required.

Roles

When you apply, you'll be considered for positions such as Integrated Paid Leave Specialist, STD Benefits Specialist Trainee, Associate Leave Specialist, Eligibility Specialist and Associate Life Event Specialist. Your placement will depend on your qualifications and role availability.

Principal Duties and Responsibilities

• Handle leave, short-term disability (STD), or paid leave claims efficiently and accurately.
• Determine if employees are eligible for different types of leave, such as FMLA, PFML, and corporate-paid plans.
• Have an advanced understanding of compliance and regulations and use this to make fair decisions about eligibility and benefits.
• Create necessary communications to comply with federal, state, and company leave policies.
• Review medical certifications and other documents, consulting with internal teams as needed.
• Stay updated on changes in leave laws and industry practices.
• Maintain good relationships with employer contacts, HR administrators, and employees.
• Answer questions and resolve issues for employees and employers promptly.
• Work with other departments to ensure smooth operations.
• Meet standards for accuracy, quality, and service in managing claims and leaves.
• Provide excellent customer service by processing claims promptly and addressing inquiries quickly.

Job Specifications

• A 4-year degree or relevant experience is preferred.
• Experience in medical, disability claims, or leave management is a plus.
• Strong decision-making, analytical, and problem-solving abilities.
• Ability to use independent judgment and think critically in making decisions.
• Excellent interpersonal and communication skills (phone, email, and written).
• Proficiency with Windows and basic computer skills (Word, Excel, Access).
• Detail-oriented with strong organizational skills.
• Ability to perform in a fast-paced environment while managing multiple tasks and priorities.
• Ability to make fair decisions quickly and efficiently.
• Self-motivated and able to work independently and as part of a team.
• ~IN2 #LI-LM2022

About Unum and Colonial Life

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Equal Opportunity Statement

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Accommodations

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.