ADA Reasonable Accommodations Case Manager

CVS Health; Georgia; Hybrid; USD 47,000 - 112,000; Full time

Job summary

CVS Health is seeking a Senior Reasonable Accommodation Case Manager to oversee ADA/ADAAA compliance across multiple states. The role coordinates accommodations, analyzes medical documentation, and partners with HR, Legal, and leaders to ensure timely, compliant support for employees to perform essential duties.

We value confidentiality, strong communication, and problem-solving as you manage complex cases in a large organization.

Qualifications

• 3+ years in HR, Employee Relations, or ADA/Reasonable Accommodation administration.
• Strong knowledge of ADA, ADAAA, FMLA, and state disability laws.
• Experience managing complex accommodation cases in a large, multi-state organization.
• Excellent communication, analytical, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Responsibilities

• Manage end-to-end reasonable accommodation process including assessment, discussions, documentation, and implementation.
• Conduct assessments to determine essential job functions and suitable accommodations.
• Partner with managers, HR, and Legal to facilitate timely accommodations.
• Provide guidance on ADA/ADAAA compliance and best practices to HR and leaders.
• Review medical documentation to determine functional limitations and job-related restrictions.
• Promote a positive employee relations climate and ensure compliant processes.

Skills

ADA knowledge

Communication skills

Analytical skills

Problem-solving

Confidentiality

Organizational skills

Education

Bachelor’s degree in HR/Business

Tools

Workday

Case management systems

Job description

Reasonable Accommodation Case Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Reasonable Accommodation Case Manager is responsible for managing and supporting the company’s compliance with the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), and applicable state and local disability laws. This role provides subject matter expertise in workplace accommodations, ensuring that requests are handled timely, consistently, and in alignment with company policies, legal requirements, and business needs. The Senior Analyst partners closely with leaders, HR Business Partners and Legal to evaluate accommodation requests and implement reasonable solutions that enable employees to perform the essential functions of their roles. NOTE: This is an individual contributor role at the Sr. Analyst level with no direct reports.

Key Responsibilities

• Manage the end-to-end reasonable accommodation process to include, individualized case assessment, interactive discussions, documentation, and implementation.
• Conduct individualized assessments to determine the essential functions of roles and identify reasonable accommodations that do not create undue hardship.
• Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations.
• Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
• Review and analyze medical documentation to determine functional limitations and job-related restrictions.
• Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
• Review and analyze medical documentation to determine functional limitations and job-related restrictions.
• Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Reasonable Accommodation processes are delivered to maximize the colleague and manager experience.
• Ensure compliance with federal, state, and local disability laws, and maintain thorough, accurate, and confidential case documentation.

Required Qualifications

3+ years of experience in HR, Employee Relations, or ADA/Reasonable Accommodation administration. Strong knowledge of ADA, ADAAA, FMLA, and relevant state disability and leave laws. Experience managing complex accommodation cases in a large, multi-state organization. Exceptional communication, analytical, and problem-solving skills. Ability to maintain confidentiality and handle sensitive information with discretion. Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

Preferred Qualifications

• Professional HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP).
• Experience with HRIS or case management systems (e.g., Workday, ServiceNow).
• Experience in a healthcare, retail, or large corporate environment.
• Knowledge of occupational health and ergonomic practices.

Education:

Bachelor’s degree in Human Resources, Business Administration, or related field; or equivalent experience.

Anticipated Weekly Hours 40 Time Type Full time

Pay Range

The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 10/30/2026

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.