ADA & PWFA Accommodations Coordinator

Duke University; Durham (NC); On-site; USD 46,000 - 73,000; Full time

Job summary

Duke University is seeking a Program Coordinator for the DAAS Employment & Visitor Accommodations Team to manage ADA and PWFA accommodations for employees and visitors. You will collaborate with HR, facilities, and health services, ensuring compliant, timely responses to accommodation requests.

The role requires a Bachelor's degree and at least one year in program administration or related activities. Excellent communication and organization are essential for success.

Qualifications

• Bachelor's degree required.
• One year of experience in program administration or related academic/counseling activities.
• Knowledge of ADA, Rehabilitation Act, PWFA, and religious accommodations.

Responsibilities

• Coordinate Employee and Visitor ADA and PWFA accommodations and religious accommodation requests for the University and Health System.
• Respond promptly to outreach, accommodation, or consultation requests; process and verify Reasonable Accommodation Request forms.
• Interface with unit leadership, HR, Staff & Labor Relations, Employee Occupational Health & Wellness, Workers’ Compensation, and other departments to determine necessary accommodations.
• Negotiate and advise units on employment matters under ADA, PWFA, or religious accommodations.
• Maintain data and assist in developing reports for ADA and PWFA accommodations and accessibility projects.
• Manage complete case files to ensure compliance.
• Analyze trends and suggest improvements to accommodation processes.
• Coordinate and track special parking request arrangements for employees and visitors.
• Represent DAAS in professional meetings for Duke University/Health System.
• Assist in coordinating governmental actions, audits, or investigations.
• Support Director with departmental site visits and training sessions; supervise interns/volunteers.

Skills

Interpersonal skills

Customer service

Communication

Organizational skills

Problem solving

Proactive

Independent work

Education

Bachelor's degree

Tools

Accommodate (Symplicity)

Job description

Duke University is seeking a Program Coordinator for the DAAS Employment & Visitor Accommodations Team to manage ADA and PWFA accommodations for employees and visitors. You will collaborate with HR, facilities, and health services, ensuring compliant, timely responses to accommodation requests.

The role requires a Bachelor's degree and at least one year in program administration or related activities. Excellent communication and organization are essential for success.