ADA Marking & Tethering Specialist

MTM, Inc; Commerce (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

401(k) with company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Birthday Holiday

Job summary

MTM Transit is hiring a Marking and Tethering Evaluator to conduct ADA assessments for applicants with mobility devices and to provide comprehensive briefings on securement and boarding. The role supports safety by identifying securement points, documenting measurements, and maintaining records in Salesforce and Rider360.

Responsibilities include daily assessments, briefings, data entry, and collaboration with leadership to meet contractual deadlines.

Qualifications

• High school diploma or GED required.
• 1 year of professional experience working with individuals with disabilities.
• Experience and knowledge of ADA regulations.
• Strong analytical and problem-solving skills.
• Strong time management and organizational skills.
• Strong communication skills.
• Ability to assist customers with limited mobility (lifting, pushing, pulling).
• Ability to assist with boarding/alighting mock buses.
• Proficient in Microsoft Office.
• Bilingual is a plus.
• Marking and Tethering certification preferred.
• Experience conducting interviews/assessments and Salesforce is a plus.

Responsibilities

• Conduct Mark and Tethering 4-point wheelchair/ mobility device assessments daily.
• Provide briefings on boarding and riding with mobility devices.
• Investigate recalls and provide resolutions to the client.
• Respond to inquiries within required timeframes.
• Complete assessments with photos, measurements, weights, and data in the system within 48 hours.
• Identify safest securement points for mobility devices.
• Stay current on ADA regulations and transport guidelines.
• Maintain monthly marking data and daily tether inventory; report discrepancies.

Skills

Strong communication skills

Analytical and problem-solving

Time management

Organizational skills

Team collaboration

Ability to lift/push/pull for mobility

Bilingual

Salesforce experience

Education

High school diploma or GED

Some college

Marking and Tethering certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Salesforce

Job description

MTM Transit is hiring a Marking and Tethering Evaluator to conduct ADA assessments for applicants with mobility devices and to provide comprehensive briefings on securement and boarding. The role supports safety by identifying securement points, documenting measurements, and maintaining records in Salesforce and Rider360.

Responsibilities include daily assessments, briefings, data entry, and collaboration with leadership to meet contractual deadlines.