Billing Specialist – Ad Tech Customer Experience

Google Inc.; Chicago, Boulder (IL, CO); On-site; USD 114,000 - 163,000; Full time

Job summary

Google's gTech Ads Customer Experience team seeks a Billing Specialist to own end-to-end billing solutions, troubleshoot complex issues, and coordinate with Sales, Product, and Engineering.

You will apply deep product knowledge to support advertisers, manage troubleshooting tasks, and drive data-driven improvements while communicating with cross-functional partners worldwide. US-based roles may be located in Chicago or Boulder; role emphasizes customer-first service and global collaboration.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project management or a customer-facing role.

Responsibilities

• Own end-to-end customer solutioning and troubleshoot issues.
• Liaise with internal/external stakeholders to provide communication on customer issues and questions.

Skills

Project management

Customer-facing

Problem solving

Communication

Education

Bachelor’s degree or equivalent practical experience

Master’s degree

Job description

Google's gTech Ads Customer Experience team seeks a Billing Specialist to own end-to-end billing solutions, troubleshoot complex issues, and coordinate with Sales, Product, and Engineering.

You will apply deep product knowledge to support advertisers, manage troubleshooting tasks, and drive data-driven improvements while communicating with cross-functional partners worldwide. US-based roles may be located in Chicago or Boulder; role emphasizes customer-first service and global collaboration.