Ad Product Quality Analyst I: Troubleshooter & Insights

Snap; Los Angeles (CA); On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Paid parental leave

Medical coverage

Mental health support

Job summary

Snap Inc. is seeking an Ad Product Quality Analyst I in Los Angeles to troubleshoot the web-based advertising platform and mobile app, reproduce client-impacting issues, and help expedite bug fixes. You will triage, investigate, and resolve issues while organizing training for frontline teams and maintaining a quality backlog.

The role emphasizes data-driven insights, collaboration with Product/Engineering, and pre-release QA to ensure smooth product releases and improved advertiser experiences.

Qualifications

• Bachelor’s Degree in STEM or related areas of study or equivalent industry experience.
• 1+ years work experience in digital advertising, operations, or a related field.

Responsibilities

• Troubleshoot Snap’s web-based advertising platform and mobile app to reproduce and root-cause client-impacting issues and expedite bug fixes.
• Leverage technical skills and product expertise to triage, investigate, and resolve technical issues preventing Snap’s customers from succeeding on our ads platform as quickly and efficiently as possible.
• Organize training sessions that enable our frontline support teams to assist customers encountering challenges on the platform.
• Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize the most impactful open issues with Product and Engineering teams.
• Partner with our Product Marketing, Sales, and Support teams to collect customer feedback and identify opportunities to improve our products.
• Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience. Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them.
• Perform pre-release QA and UAT to ensure product releases and updates work as intended and do not disrupt the customer experience.

Skills

Ad-platform troubleshooting

Customer-impact analysis

Cross-functional communication

Education

Bachelor’s Degree in STEM or related fields

Tools

SQL

Python

Looker

Tableau

Job description

Snap Inc. is seeking an Ad Product Quality Analyst I in Los Angeles to troubleshoot the web-based advertising platform and mobile app, reproduce client-impacting issues, and help expedite bug fixes. You will triage, investigate, and resolve issues while organizing training for frontline teams and maintaining a quality backlog.

The role emphasizes data-driven insights, collaboration with Product/Engineering, and pre-release QA to ensure smooth product releases and improved advertiser experiences.