Ad Product Quality Analyst I: Data-Driven Troubleshooter

Snap Inc.; Los Angeles (CA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

paid parental leave

comprehensive medical coverage

emotional and mental health support

compensation packages that let you co‑

Job summary

Snap Inc. is seeking a talented and experienced business and data analyst to join the Ad Product Quality team.

As an Ad Product Quality Analyst, you will troubleshoot Snap's web-based advertising platform and mobile app, reproduce issues, and help drive bug fixes. You will analyze usage data with SQL, Python, and visualization tools, prioritize issues with Product and Engineering, and support frontline teams through training and QA.

Qualifications

• Bachelor’s Degree in STEM or related areas of study or equivalent industry experience
• 1+ years work experience in digital advertising, operations, or a related field
• Experience troubleshooting front- and back-end web applications
• Experience sizing the impact of client-facing issues and setting priority

Responsibilities

• Troubleshoot Snap’s web-based advertising platform and mobile app to reproduce and root-cause client-impacting issues and expedite bug fixes
• Leverage technical skills and product expertise to triage, investigate, and resolve technical issues preventing Snap’s customers from succeeding on our ads platform as quickly and efficiently as possible
• Organize training sessions that enable our frontline support teams to assist customers encountering challenges on the platform
• Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize the most impactful open issues with Product and Engineering teams
• Partner with our Product Marketing, Sales, and Support teams to collect customer feedback and identify opportunities to improve our products
• Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience
• Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them
• Perform pre-release QA and UAT to ensure product releases and updates work as intended and does not disrupt the customer experience

Skills

Ad-platform troubleshooting

Customer-impact analysis

Cross-functional execution

Education

Bachelor's degree in STEM or related fields

Tools

SQL

Python

Looker

Tableau

Jira

G Suite

Job description

Snap Inc. is seeking a talented and experienced business and data analyst to join the Ad Product Quality team.

As an Ad Product Quality Analyst, you will troubleshoot Snap's web-based advertising platform and mobile app, reproduce issues, and help drive bug fixes. You will analyze usage data with SQL, Python, and visualization tools, prioritize issues with Product and Engineering, and support frontline teams through training and QA.