Acute Crisis Division- Administrator

Western-Tidewater-Community-Services-Board; Suffolk (VA); On-site; USD 79,000 - 104,000; Full time

Benefits offered by this job

Health Insurance/Life Insurance

Flexible Spending Account (FSA)

Vacation/Sick leave/Holiday pay

Legal Resources

VA529-Tuition Savings

Critical & Accident Insurance

Aflac

Job summary

Western Tidewater Community Service Board seeks an Acute Crisis Division Administrator to support mobile crisis and emergency response operations. The role combines office administration with cross-functional coordination to ensure timely reporting and compliant processes.

Ideal candidates bring crisis response experience and strong organizational skills. This full-time exempt position offers hybrid onsite/office work and benefits to support staff across Franklin, Suffolk, Isle of Wight, and

Qualifications

• Emergency services experience in crisis, mobile crisis, EMS, dispatch, public safety or similar.
• First responder or military veteran experience is valued.
• Clinical background is preferred but not required.
• Strong organizational, communication, and problem-solving skills are essential.

Responsibilities

• Provide administrative support for acute crisis and emergency response operations.
• Coordinate schedules, documentation, and communications across multidisciplinary teams.
• Support leadership with reports, tracking, and process coordination.
• Assist with on-call logistics, coverage planning, and urgent administrative needs.
• Maintain compliance with policies, procedures, and confidentiality standards.
• Flexible and after-hours on-call availability, including nights, weekends, and holidays.

Skills

Emergency services experience

First responder or veteran experience

Clinical background

Strong organizational communication

Education

4 Year Degree

Job description

• Base Pay $78,611.00 - $104,159.00 / Year
• Employee Type Salaried FT Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

Western Tidewater Community Service Board welcomes you to join our team!

At WTCSB, our mission is to provide a coordinated system of quality recovery-oriented care in Mental Health, Intellectual Disability, and Substance Abuse Services to the citizens of the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton. We continually strive to value staff, support diversity, and promote excellence and personal choice in the provision of consumer care.

We are seeking an Acute Crisis Division- Administrator for our Mobile Crisis

Responsibilities and Duties for an Acute Crisis Division- Administrator :

• Provide administrative support for acute crisis and emergency response operates
• Coordinate schedules, documentation, and communications across multidisciplinary teams
• Support leadership with reports, tracking, and process coordination
• Assist with on-call logistics, coverage planning, and urgent administrative needs
• Maintain compliance with policies, procedures, and confidentiality standards
• Flexible and After hours on-call availability to include nights, weekends and holidays
• Must be willing to work a hybrid position: 2 days onsite or as needed/ remainder days in office

Qualifications and Skills for an Acute Crisis Division- Administrator:

• Emergency services experience (crisis, repose, mobile crisis, EMS, dispatch, public safety, or similar)
• First responder or veteran (military culture) experience
• Clinical background preferred but not required
• Strong organizational, communication, and problem-solving skills
• Ability to remain calm, professional, and effective in high-stress situations

Full-Time Agency benefits include:

• Health Insurance/Life Insurance
• Flexible Spending Account (FSA)
• Vacation/Sick leave/Holiday pay
• Legal Resources
• VA529-Tuition Savings
• Critical & Accidental Insurance
• Aflac