Acute Care Respiratory Support Specialist

Baxter International Inc.; Saint Paul (MN); On-site; USD 51,000 - 70,000; Full time

Job summary

Baxter International Inc. is seeking an Acute Care Customer Service Representative for its Respiratory Health line in the United States. You will interact with buyers, biomedical engineers, healthcare teams, and Baxter staff to resolve inquiries about products like Vest, Synclara, Volara, and MetaNeb.

This role combines frontline support with order processing and contract coordination. The ideal candidate has an associate degree and 3+ years in healthcare customer service, with experience in

Qualifications

• Associate degree or equivalent work experience.
• 3+ years in a healthcare-related customer service role.
• Experience with ordering, billing and warranty processes preferred.

Responsibilities

• Interface with customers, sales and service teams by phone and email.
• Provide frontline technical and troubleshooting support for Respiratory Health products.
• Identify order types for correct billing and coordinate with billing teams.
• Enter orders for shipment and returns of Respiratory Health products.
• Assess customer needs and take action to satisfy them.
• Track deliveries and coordinate with carriers as needed.

Skills

Customer service

Healthcare knowledge

Communication

Education

Associate degree

Tools

JD Edwards

Microsoft Office

Job description

Baxter International Inc. is seeking an Acute Care Customer Service Representative for its Respiratory Health line in the United States. You will interact with buyers, biomedical engineers, healthcare teams, and Baxter staff to resolve inquiries about products like Vest, Synclara, Volara, and MetaNeb.

This role combines frontline support with order processing and contract coordination. The ideal candidate has an associate degree and 3+ years in healthcare customer service, with experience in