Sales Support & Order Management Specialist

Baxter International Inc.; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health and dental coverage from day 1

Employee stock purchase plan (ESPP)

401(k) with company match

Paid holidays and PTO (20–35 days)

Commuting benefits

Flexible Spending Accounts

Job summary

Baxter International Inc. is seeking a Sales Support Specialist to back daily customer and sales operations for the cardiac monitoring business. You will manage orders, maintain customer accounts, support lead management, and coordinate with third-party partners to ensure accurate, timely service.

The role partners with Sales, Customer Service, Operations, Logistics, and external vendors to deliver exceptional customer experiences. Prior experience in healthcare or regulated industries is a plus.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service, sales support, account support, order management, or related experience.
• Experience processing orders, maintaining customer accounts, or supporting operational workflows.
• Experience working with billing, pricing, account management, or customer records.

Responsibilities

• Process, review, and track customer and sales orders per procedures and quality standards.
• Respond to inquiries related to orders, inventory, shipments, and accounts.
• Create/maintain customer accounts in NetSuite and Validic with accurate data.
• Document interactions and updates to ensure compliance and data integrity.
• Support lead processing and new account setup activities for business growth.
• Coordinate with third-party warehouse to resolve delayed or damaged shipments.
• Prepare operational reports and elevate customer or patient concerns per procedures.
• Assist with inventory activities including intake, tracking, and recycling of devices.

Skills

Customer service

Sales support

Order management

Billing and pricing

MS Office

Education

High school diploma or equivalent

Tools

NetSuite

Validic

CRM systems

Job description

Baxter International Inc. is seeking a Sales Support Specialist to back daily customer and sales operations for the cardiac monitoring business. You will manage orders, maintain customer accounts, support lead management, and coordinate with third-party partners to ensure accurate, timely service.

The role partners with Sales, Customer Service, Operations, Logistics, and external vendors to deliver exceptional customer experiences. Prior experience in healthcare or regulated industries is a plus.