Activity Desk Specialist, Part Time

Marina del Rey Hotel; Kailua (HI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Pay + healthcare

Commute savings

Travel & lodging benefits

Food & lifestyle discounts

Career growth

Job summary

King Kamehameha Kona Beach Resort Courtyard by Marriott seeks a Part Time Activity Desk Specialist to help guests craft memorable itineraries and book activities and tours, delivering personalized service for an exceptional stay.

You will handle requests via phone, email, live chat, or online forms, coordinate with vendors, print tickets, and assist with local experiences using aloha spirit.

Qualifications

• Proficient in Microsoft applications and guest service excellence.
• One year of activity coordinator or activity sales experience in hospitality preferred.
• Ability to operate a computerized POS system; multilingual ability preferred.

Responsibilities

• Assist guests in creating memorable itineraries and book activities/tours.
• Provide personalized service to enhance the guest experience.
• Communicate effectively with guests and team members.
• Input purchases and reservations through the POS system and print tickets.
• Coordinate transportation and follow up on requests.
• Interact with guests across lobby and channels (phone, email, live chat).
• Stay informed about daily events and hotel procedures.

Skills

Microsoft Office

Guest service

Multilingual

Education

High school diploma

Tools

POS system

Job description

Activity Desk Specialist

Applicants 18 years of age or older welcome to apply. Opportunity awaits on the beautiful Island of Hawaii... King Kamehameha's Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Part Time Activity Desk Specialist to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job : Responsible for assisting guests in creating a memorable itinerary, including booking activities and tours, while providing personalized services to guests to enhance the overall guest experience in an efficient and courteous manner.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Recommend and book activities, restaurants with recommended vendors according to the guest profile and need.
• Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
• Handles all guest interactions with the highest level of hospitality and professionalism.
• Assist guests in creating a memorable itinerary through phone calls, emails, live chat platform and online requests.
• Respond to guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.
• Utilizes a variety of software programs to accurately secure activities and reservations.
• Inputting purchases through the point of sale (POS) system.
• Print tickets, boarding passes, confirm reservation(s), and follow up on any additional information as applicable.
• Organize individual or group transportation needs.
• Interact with guests throughout the lobby to ensure guest satisfaction.
• Anticipate and respond to guest needs.
• Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures and events.
• Perform opening/setup, breakdown, and closing of activity desk.
• Aid other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

*Management retains the discretion to add or change the duties of the position at any time. *

Qualifications:

Knowledge/Education/Experience: Proficient in Microsoft applications. At least one (1) year previous experience as an Island of Hawaii activity coordinator and/or activity sales representative within the hospitality industry is preferred. Ability to operate a computerized point of sale system. Ability to speak multiple languages is preferred. High school or equivalent education.

Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and complete work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to provide effective communication both verbal and written. Ability to prioritize, organize, and make good judgments. Strong problem-solving ability. Strong attention to detail. Ability to compute basic mathematical calculations. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position and may include:

• Pay, Healthcare & Financial Security
• Commute & Out-of-Pocket Savings
• Travel, Lodging & Paid Time Off
• Food & Lifestyle Discounts
• Career Growth

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort's ohana!