Activities Manager

Marriott Vacations; United States; On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marriott Vacations Worldwide is seeking a dynamic leader to staff and train the Activities Department at our resort. You will ensure the team is knowledgeable about property facilities and daily events, while delivering exceptional guest experiences.

Responsibilities include managing the Activities Team, adhering to brand standards, and coordinating events. A strong focus on safety, budgeting, and cross‑department collaboration is required to meet guest expectations and operational goals.

Qualifications

• High school diploma or GED; 3 years experience in recreation/health club operations.
• OR a 2-year degree in Health Education, Physical Education, Hotel and Restaurant Management or related major; no work experience required.
• Valid driver's license may be required with at least one year of clean driving history.

Responsibilities

• Manages Activities Team and ensures staff is trained on brand SOPs.
• Administers adherence to corporate and local SOPs.
• Strives to meet guest satisfaction, profitability, sanitation, safety, and staff satisfaction goals.
• Demonstrates knowledge of safety, emergency procedures and accident prevention policy.
• Maintains knowledge of resort facilities, services, and operations including kitchen, spa, and front desk.
• Fosters teamwork and communication across departments.
• Develops and manages property events and daily activities.

Skills

Staff management

Staff training

Customer service

Budgeting

Leadership

Education

High school diploma or GED

2-year degree in Health Education/Physical Education/Hotel and Restaurant Management

Job description

Salary range: $70,000 - $82,000

Relocation Assistance Available

Valid driver's license may be required with at least one year of clean driving history.

JOB SUMMARY

Responsible for staffing and training for Activities Department. Ensures staff is knowledgeable regarding property facilities and daily events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.
• OR
• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

• Managing Activities Team
  Ensures staff is trained on all brand standard operating procedures.
• Administers and ensures employee adherence to corporate and local SOPs.
• Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
• Demonstrates knowledge and proficiency in all safety and emergency procedures.
• Demonstrates knowledge and proficiency in the brand's accident prevention policy.
• Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.
• Fosters teamwork and communication among different departments.
• Developing, Coordinating, and Managing Property Events
  Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
• Monitors and directs concierge, boats, Kids Klub, and guest experience.
• Creates, organizes and implements activities for all age ranges.
• Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
• Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.
• Managing Departmental Budgets
  Manages wages and controllable expenses within budgeted guidelines.
• Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.
• Manages the department's budget in the areas of man hours and wages.
• Reads and comprehends operating statements and budget worksheets.
• Conducting Human Resources Activities
  Provides constructive coaching and counseling to employees.
• Supports the development, training, and mentoring of employees.
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
• Motivates and provides a work environment in which employees are productive.
• Listens and responds to employee's needs.
• Manages group or interpersonal conflict situations effectively.
• Develops and manages hourly employees.
• Ensuring Exceptional Customer Service
  Provides excellent customer service.
• Determines guest's needs, and strives to meet these needs.
• Handles guest problems and complaints effectively.

#LI-CW1

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.