Asst Director of Services

Marriott Vacations; United States; Vor Ort; USD 52.000 - 68.000; Vollzeit

Zusammenfassung

Marriott Vacations Worldwide is seeking a Housekeeping Operations Manager to oversee daily housekeeping activities across guest rooms, public spaces, and staff areas. The role emphasizes guest and employee satisfaction while aligning with budgetary goals.

The candidate should have a background in housekeeping with at least 2 years of experience, or possess a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or a related field. Relocation assistance is available.

Qualifikationen

• 2 years of housekeeping experience or related professional area.
• Education options include a high school diploma/GED or a 2-year degree in a related field.

Aufgaben

• Manage housekeeping operations and budgets to meet guest service, operational and financial goals.
• Review staffing levels and assign work to meet daily demands.
• Ensure inventory of supplies and uniforms is adequate.
• Supervise inspection program for guestrooms and public spaces.
• Communicate needs to staff and follow up for understanding and compliance.
• Lead daily housekeeping shift operations and ensure policy compliance.
• Participate in departmental meetings to reinforce goals and drive results.

Kenntnisse

Staff management

Budget awareness

Guest service focus

Communication

Ausbildung

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Jobbeschreibung

JOB SUMMARY

Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

Relocation Assistance Available

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in housekeeping or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department-s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
• Schedule employees to business demands and for tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of employees and provides feedback to individuals.
• Ensures employee recognition is taking place on all shifts.
• Solicits employee feedback, utilizes an -open door- policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Review employee satisfaction results.
• Participates in interviewing and hiring of team members with the appropriate skills.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.