Activities Manager

Hyatt Vacation Club at Wild Oak Ranch; San Antonio (TX); Presencial; USD 57 000 - 65 000; Tempo integral

Resumo da oferta

Hyatt Vacation Club at Wild Oak Ranch in Texas seeks a leader to staff and train the Activities and Concierge Departments, ensuring staff are knowledgeable about property facilities and daily events. You will oversee event coordination, guest experiences, and adherence to SOPs, while managing budgets and coaching hourly staff.

This Non-Exempt Management position requires driving and compliance with safety policies.

Qualificações

• Education and Experience: High school diploma or GED; 3 years experience in recreation/health club operations or related area.
• Or: 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Responsabilidades

• Staffing and training for Activities and Concierge Departments.
• Ensures staff is knowledgeable regarding property facilities and daily events.
• Manage Activities Team and ensure adherence to SOPs.
• Coordinate daily events and guest experiences across departments.
• Manage departmental budgets including wages and controllable expenses.
• Provide coaching and development to hourly employees.
• Deliver exceptional customer service and resolve guest issues.

Conhecimentos

Staffing and training

Guest service

Safety procedures

Coaching and mentoring

Budget management

Communication

Formação académica

High school diploma or GED

2-year degree in Health Education, Physical Education, Hotel & Restaurant Management, or related major

Descrição da oferta de emprego

Hourly Rate: $26.02

Pay Range: $57,000-$65,000

This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.

Driving is required for this position; screening will be required.

Job Summary

Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events.

Candidate Profile

Education and Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.

Or

• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities

Managing Activities Team

• Ensures staff is trained on all brand standard operating procedures.
• Administers and ensures employee adherence to corporate and local SOPs.
• Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
• Demonstrates knowledge and proficiency in all safety and emergency procedures.
• Demonstrates knowledge and proficiency in the brand's accident prevention policy.
• Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.
• Fosters teamwork and communication among different departments.

Developing, Coordinating, and Managing Property Events

• Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
• Monitors and directs concierge, boats, Kids Klub, and guest experience.
• Creates, organizes and implements activities for all age ranges.
• Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
• Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.

Managing Departmental Budgets

• Manages wages and controllable expenses within budgeted guidelines.
• Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.
• Manages the department's budget in the areas of man hours and wages.
• Reads and comprehends operating statements and budget worksheets.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.
• Supports the development, training, and mentoring of employees.
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
• Motivates and provides a work environment in which employees are productive.
• Listens and responds to employee's needs.
• Manages group or interpersonal conflict situations effectively.
• Develops and manages hourly employees.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Determines guest's needs, and strives to meet these needs.
• Handles guest problems and complaints effectively.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online