Activities Manager

Hyatt Hotels Corporation; San Antonio (TX); On-site; USD 10,000 - 17,000; Full time

Job summary

Hyatt Hotels Corporation seeks a staff supervisor for Activities and Concierge at a Hyatt resort. You will recruit, train, and lead team members, coordinate events, and ensure adherence to SOPs and safety guidelines.

You will manage budgets for the department, coach hourly staff, and strive to deliver exceptional guest service and memorable experiences for guests and visitors.

Qualifications

• Education and experience requirements as listed in the posting.
• 2-year degree option available with no work experience required.

Responsibilities

• Staffing and training for Activities and Concierge departments.
• Oversee brand SOPs and safety procedures.
• Develop and manage property events and guest experiences.
• Monitor departmental budgets and expenses.
• Provide coaching and mentoring to hourly staff.
• Ensure exceptional customer service and guest satisfaction.

Education

High school diploma or GED

2-year degree in Health Education, Physical Education, Hotel and Restaurant Management, or related major

Tools

Staff training

Job description

Close Inclusive Collection Job Postings Notification

This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.

Driving is required for this position; screening will be required.

Job Summary

Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events.

Candidate Profile

Education and Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.

Or

• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities

Managing Activities Team

• Ensures staff is trained on all brand standard operating procedures.
• Administers and ensures employee adherence to corporate and local SOPs.
• Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
• Demonstrates knowledge and proficiency in all safety and emergency procedures.
• Demonstrates knowledge and proficiency in the brand's accident prevention policy.
• Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.
• Fosters teamwork and communication among different departments.

Developing, Coordinating, and Managing Property Events

• Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
• Monitors and directs concierge, boats, Kids Klub, and guest experience.
• Creates, organizes and implements activities for all age ranges.
• Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
• Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.

Managing Departmental Budgets

• Manages wages and controllable expenses within budgeted guidelines.
• Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.
• Manages the department's budget in the areas of man hours and wages.
• Reads and comprehends operating statements and budget worksheets.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.
• Supports the development, training, and mentoring of employees.
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
• Motivates and provides a work environment in which employees are productive.
• Listens and responds to employee's needs.
• Manages group or interpersonal conflict situations effectively.
• Develops and manages hourly employees.

Ensuring Exceptional Customer Service

• Determines guest's needs, and strives to meet these needs.
• Handles guest problems and complaints effectively.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Caption by Hyatt Kabutocho Tokyo | Tokyo , Kanto , JP

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