Activities Assistant

Century Park Associates; Collegedale (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company specializing in senior living is seeking an Activities Assistant to help transport residents and implement engaging activities. The role requires a positively engaged individual who can ensure safety and provide excellent customer service while supporting community activities.

Qualifications

• Must be a high school graduate or equivalent.
• A valid commercial drivers’ license (CDL) preferred.
• Prior experience with seniors preferred.

Responsibilities

• Transports residents safely and timely to activities and appointments.
• Assists residents with boarding and de-boarding vehicles.
• Tracks mileage and maintains vehicle logs.

Skills

Customer Service

Communication

Dependability

Education

High school graduate or equivalent

Valid commercial drivers’ license (CDL)

Job description

Purpose

The ACTIVITIES ASSISTANT supports the overall department. The assistant loads, transports, and unloads residents safely for personal errands, medical appointments and activity outings in accordance with all laws, regulations and Century Park standards. Additionally, the assistant supports the department with implementing quality activities for residents as requested. Reports to the Lifestyles Services Director.

Working Conditions

• Attends and participates in continuing education programs
• Works in vehicle, transporting residents, as well as in department and throughout community
• May be assigned to other appropriate positions as necessary
• Subject to frequent interruptions
• Involved with residents, associates, visitors, government agencies/personnel, etc. under all conditions and circumstances
• Subject to hostile and emotionally upset residents, family members, etc.
• Works beyond normal working hours, on weekends and holidays, and in other positions temporary as necessary
• Subject to falls, burns from equipment, odors, etc. throughout the workday
• Possible exposure to infectious waste, diseases, conditions, etc., including exposure to the AIDS and hepatitis B viruses

Education and Experience

• Must be high school graduate or equivalent
• A valid commercial drivers’ license (CDL) with P endorsement in current state with satisfactory driving record is preferred.
• Prior experience with seniors preferred

Specific Requirements

• Must complete pre-inspections before use of vehicle
• Must be able to transport residents to and from appointments and activities and assist the Director with activities.
• Must be able to make independent decisions when circumstances warrant such action
• Must demonstrate excellent customer service and hospitality
• Must demonstrate trustworthiness and dependability
• Must perform proficiently in all competency areas including but not limited to: transportation responsibilities, resident rights, and safety and sanitation
• Maintains confidentiality of all proprietary and/or confidential information
• Must understand and follow company policies, including harassment and compliance procedures
• Must be able to receive and resolve complaints graciously
• Must always be in proper attire and well-groomed
• Displays integrity and professionalism by adhering to Century Parks’ Code of Ethics and completes all required compliance training

Primary Job Responsibilities

Below is a description of basic job duties though other related duties may become necessary as directed by supervisor.

• Delivers transportation services in a pleasant manner for the residents’ enjoyment
• Transports residents safely and timely to planned community activities and personal appointments
• Assists residents with boarding and de-boarding vehicle – especially those with special needs
• Demonstrates safe driving techniques to protect our residents
• Tracks mileage in vehicle log
• Assists Lifestyle Services Director in implementing quality activity programs including weekends and evenings
• Assists residents directly in Lifestyle Services
• Assists with planning monthly Lifestyle Services calendar
• Communicates monthly calendar of Lifestyle Services to residents and staff
• Assists volunteers to help with Lifestyle Services
• Welcomes and assists new residents with adjustment to community
• Encourages Lifestyle Services geared toward residents’ abilities and interests – involves residents and families
• Encourages social involvement through outings and events: shopping, sightseeing, scenic, parks, dining out, sports events, drama/theater, etc.
• Encourages intellectual and educational development thorough literature, lectures, movies and cultural events
• Encourages entertainment and personal development through hobbies, music and crafts
• Encourages wellness and healthy lifestyle through exercise programs
• Encourages spiritual fulfillment through religious-based activities
• Observes resident’s attendance, mood, behavior, involvement and notifies Lifestyle Services Director of concerns
• Maintains receipts for vehicle expenses
• Writes-up charge slips for billable transportation provided to residents
• Responds proactively to prevent resident injuries during transporting
• Completes routine maintenance for safe operation of vehicle (i.e., fluid levels, oil changes, checking tires)
• Represents the community in professional manner during outings and/or appointments
• Works cooperatively with other departments (i.e., Sales, Lifestyle Services) to plan and execute special events
• Complies with all Department of Transportation (DOT) standards as required for drivers of vehicles over 10,001 lbs and transporting residents including CDL license

Essential Functions

• Must be able to safely load, transport and unload residents
• Must exhibit excellent customer service and a positive attitude towards residents
• Must be able to read, write, speak, and understand the English language
• Must practice regular and predictable attendance including punctuality for shifts
• Must be able to communicate and function in an interdisciplinary team
• Must follow company policies including harassment, code of ethics, complaint procedures, safety, sanitation, confidentiality, dress code, open door, and resident rights
• Must ensure compliance with regulatory standards
• Must be able to assist in the evacuation of residents and support residents in times of crisis (i.e. natural disasters, etc.)
• Must be able to concentrate and use reasoning skills and good judgment.
• Must be able to communicate and function in an interdisciplinary team
• Must be able to sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Must be able to lift 35 lbs floor to waist, lift 35 lbs waist to shoulder, lift and carry 35 lbs, and push/pull 35 lbs

Core Character Traits

• Communicate with Dignity and Respect
• Promote Excellence through Transparency, Honesty and Accountability
• Create a Welcoming Environment for all through Diversity and Inclusion
• Demonstrate Good Citizenship through Fairness, Caring, and Cooperation