Active Directory Admin — Hybrid (Remote NC)

Ethereum Technologies; Columbus (OH); Hybrid; USD 65,000 - 105,000; Full time

Job summary

Ethereum Technologies is seeking an experienced IT professional to administer Microsoft Active Directory in multi-site environments and manage incidents via ServiceNow. The role requires strong analytical and customer service skills while working independently in a hybrid arrangement.

The ideal candidate will have hands-on AD administration experience (2008/2012), security-focused practices, and the ability to resolve complex technical issues across multiple technologies.

Qualifications

• 3+ years of experience in account management and Active Directory administration.
• 3+ years of hands-on experience administering Microsoft Active Directory 2008/2012 in multi-site and multi-domain environments.
• 3+ years of experience integrating multiple technologies to resolve moderate to highly complex technical issues.
• 3+ years of experience with organizational security measures and IT security practices.

Responsibilities

• Administer and manage Active Directory accounts, properties, permissions, and access.
• Create and modify accounts for new and existing employees.
• Troubleshoot user account, data access, and application access issues.
• Analyze and resolve technical problems using advanced troubleshooting procedures.
• Receive, log, track, and resolve incidents and service requests using ServiceNow.
• Document technical solutions, resolutions, processes, and procedures.
• Prepare and maintain operational documentation in accordance with SLA and OLA requirements.
• Provide weekly status updates to management on incidents and project activities.
• Support implementation of DOT and ITS security policies and standards.
• Protect systems and data from unauthorized access, alteration, destruction, or misuse.
• Consult with clients and IT professionals to resolve technical issues and ensure customer satisfaction.
• Lead project activities, coordinate team efforts, and provide project status updates.
• Work independently, prioritize assignments, and monitor progress against defined requirements.
• Provide advanced technical support across a broad range of technologies.

Skills

Active Directory

Customer service

Analytical skills

Problem solving

Independent work

Tools

ServiceNow

Job description

Ethereum Technologies is seeking an experienced IT professional to administer Microsoft Active Directory in multi-site environments and manage incidents via ServiceNow. The role requires strong analytical and customer service skills while working independently in a hybrid arrangement.

The ideal candidate will have hands-on AD administration experience (2008/2012), security-focused practices, and the ability to resolve complex technical issues across multiple technologies.