(IAM) Specialist

Valiant Technologies LLC; Columbus (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Valiant Technologies LLC is seeking an experienced IT professional to administer Microsoft Active Directory in multi-site environments and handle incident management with ServiceNow. You will work independently with strong customer service and problem-solving skills to keep systems secure and available.

Responsibilities include creating and modifying AD accounts, troubleshooting access issues, documenting solutions, and providing weekly status updates.

Qualifications

• 3+ years of experience in account management and Active Directory administration.
• 3+ years of hands-on experience administering Microsoft Active Directory 2008/2012 in multi-site and multi-domain environments.
• 3+ years of experience integrating multiple technologies to resolve complex technical issues.
• 3+ years of experience with organizational security measures and IT security practices.
• Strong client relationship and customer service skills.
• Strong analytical, troubleshooting, and problem-solving abilities.

Responsibilities

• Administer and manage Microsoft Active Directory accounts, properties, permissions, and access.
• Create and modify accounts for new and existing employees.
• Troubleshoot user account, data access, and application access issues.
• Analyze and resolve technical problems using advanced troubleshooting procedures.
• Receive, log, track, and resolve incidents and service requests using ServiceNow.
• Document technical solutions, resolutions, processes, and procedures.
• Prepare and maintain operational documentation in accordance with SLA and OLA requirements.
• Provide weekly status updates to management on incidents and project activities.
• Support implementation of DOT and ITS security policies and standards.
• Protect systems and data from unauthorized access, alteration, destruction, or misuse.
• Consult with clients and IT professionals to resolve technical issues and ensure customer satisfaction.
• Lead project activities, coordinate team efforts, and provide project status updates.
• Work independently, prioritize assignments, and monitor progress against defined requirements.
• Provide advanced technical support across a broad range of technologies.

Skills

Active Directory administration

ServiceNow

Analytical thinking

Tools

ServiceNow

Job description

The ideal candidate will have hands-on experience administeringMicrosoft Active Directoryin multi-site and multi-domain environments, strong analytical and problem-solving skills, and the ability to work independently while providing excellent customer service.

Key Responsibilities:

• Administer and manageMicrosoft Active Directoryaccounts, properties, permissions, and access.
• Create and modify accounts for new and existing employees.
• Troubleshoot user account, data access, and application access issues.
• Analyze and resolve technical problems using advanced troubleshooting procedures.
• Receive, log, track, and resolve incidents and service requests usingServiceNow.
• Document technical solutions, resolutions, processes, and procedures.
• Prepare and maintain operational documentation in accordance with SLA and OLA requirements.
• Provide weekly status updates to management on incidents and project activities.
• Support implementation ofDOT and ITS security policies and standards.
• Protect systems and data from unauthorized access, alteration, destruction, or misuse.
• Consult with clients and IT professionals to resolve technical issues and ensure customer satisfaction.
• Lead project activities, coordinate team efforts, and provide project status updates.
• Work independently, prioritize assignments, and monitor progress against defined requirements.
• Provide advanced technical support across a broad range of technologies.

Required Skills & Experience:

• 3+ yearsof experience in account management and Active Directory administration.
• 3+ yearsof hands-on experience administeringMicrosoft Active Directory 2008/2012in multi-site and multi-domain environments.
• 3+ yearsof experience integrating multiple technologies to resolve moderate to highly complex technical issues.
• 3+ yearsof experience with organizational security measures and IT security practices.
• Strong client relationship and customer service skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to diagnose and resolve highly visible production incidents.
• Ability to analyze client requirements and develop appropriate technical solutions.
• Experience documenting technical solutions and presenting them clearly.
• Ability to analyze technical and user documentation for technical support.
• Strong verbal and written communication skills.
• Ability to work independently and manage schedules and priorities.
• Demonstrated initiative in resolving technical and project-related issues.

Work Arrangement:

• Hybrid position.
• Contractors primarily work remotely but may be required to report onsite occasionally for training.
• Candidate must currently live in North Carolina.
• Candidate must reportonsite on the first day to collect equipment.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.