Hybrid IAM Specialist — Active Directory Expert

Machine Learning Technologies, LLC; Columbus (OH); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Machine Learning Technologies, LLC is seeking an experienced Active Directory Administrator for a hybrid role. The ideal candidate will manage AD in multi-site/multi-domain environments, integrate multiple technologies, and maintain security practices while delivering excellent customer service.

The position requires 3+ years in AD administration, strong problem-solving skills, and the ability to work independently.

Qualifications

• 3+ years of experience in account management and AD administration.
• Hands-on AD 2008/2012 in multi-site, multi-domain environments.
• Experience integrating multiple technologies to resolve complex technical issues.
• Experience with organizational security measures and IT security practices.
• Strong client relationships and customer service skills.

Responsibilities

• Administer AD accounts, properties, permissions, and access.
• Create and modify accounts for new and existing employees.
• Troubleshoot user account, data access, and application access issues.
• Analyze and resolve technical problems using advanced troubleshooting procedures.
• Receive, log, track, and resolve incidents and service requests using ServiceNow.
• Document technical solutions, resolutions, processes, and procedures.
• Prepare and maintain operational documentation in accordance with SLA and OLA requirements.
• Provide weekly status updates to management on incidents and project activities.
• Support implementation of DOT and ITS security policies and standards.
• Protect systems and data from unauthorized access, alteration, destruction, or misuse.
• Consult with clients and IT professionals to resolve technical issues and ensure customer satisfaction.
• Lead project activities, coordinate team efforts, and provide project status updates.
• Work independently, prioritize assignments, and monitor progress against defined requirements.
• Provide advanced technical support across a broad range of technologies.

Skills

Active Directory administration

Incident management

Analytical problem solving

Customer service

Documentation

Independent work

Tools

ServiceNow

Microsoft Active Directory 2008/2012

Job description

Machine Learning Technologies, LLC is seeking an experienced Active Directory Administrator for a hybrid role. The ideal candidate will manage AD in multi-site/multi-domain environments, integrate multiple technologies, and maintain security practices while delivering excellent customer service.

The position requires 3+ years in AD administration, strong problem-solving skills, and the ability to work independently.